Thanks — I hear your frustration: you received a CRITICAL RecordingEgressFailed alert (egress_id=EG_BB6hQMMBjiXD, TwirpError deadline_exceeded at May 26 13
0623 UTC) but the LiveKit dashboard (Past 24 hours, Status = Failed) shows “No results.” Here’s what you can do next and how to open a bug report.
Immediate checks (quick, please try these first)
• Manually click the dashboard refresh button and/or enable Auto-refresh, and expand the time range beyond Past 24 hours.
• Confirm the “Status is Failed” filter is the only filter applied.
• Check your agent logs for messages like “uploading session report to LiveKit Cloud” and “finished uploading” after the session closed.
What to include in the bug report
• Project name: Replify-Production
• Egress ID: EG_BB6hQMMBjiXD
• Error text & code: TwirpError(code=deadline_exceeded, message=request timed out, status=408)
• Timestamps (UTC and local): May 26, 2026 at 13
0623 UTC (and local 4:06 PM)
• Slack alert: CRITICAL RecordingEgressFailed from phone-worker (include the Slack thread or screenshot)
• Confirmation of dashboard state: “Egresses” view, Past 24 hours, Status is Failed → No results
• Whether issue is intermittent or reproducible
• Agent version and observability setting (if known)
Where to file the bug
• Post the above details to the LiveKit community forum: https://community.livekit.io/
◦ Use a clear title like “Egress reported failure but dashboard shows no record — egress_id=EG_BB6hQMMBjiXD”
• If you’re on a paid Ship plan or higher, include the same details when contacting support via your paid channel.
If you want, I can:
• Help draft the exact forum post (I can format it with the details you’ve provided).
• Walk you through how to pull the agent logs or find the agent version and observability setting.
Which would you like me to do next — draft the forum post or help retrieve the agent logs?
Sources:
https://livekit.com/pricing.md| |
Where to find your Agent Logs | LiveKit |
Why is my Agent insights data missing? | LiveKit |
Why is my Agent insights data missing? | LiveKit |
Slack Etiquette, with interactive elements