I am having issues with the egress that it gives t...
# ask-ai
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I am having issues with the egress that it gives this error, but If I look in the dashboard after the failed status for the past 24h there is none! Which is very weird! where can I open up a bug request?
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Thanks for reaching out, luisa. I'm an AI assistant and I'm here to help. Give me a moment while I research this topic.
Thanks — I hear your frustration: you received a CRITICAL RecordingEgressFailed alert (egress_id=EG_BB6hQMMBjiXD, TwirpError deadline_exceeded at May 26 130623 UTC) but the LiveKit dashboard (Past 24 hours, Status = Failed) shows “No results.” Here’s what you can do next and how to open a bug report. Immediate checks (quick, please try these first) • Manually click the dashboard refresh button and/or enable Auto-refresh, and expand the time range beyond Past 24 hours. • Confirm the “Status is Failed” filter is the only filter applied. • Check your agent logs for messages like “uploading session report to LiveKit Cloud” and “finished uploading” after the session closed. What to include in the bug report • Project name: Replify-Production • Egress ID: EG_BB6hQMMBjiXD • Error text & code: TwirpError(code=deadline_exceeded, message=request timed out, status=408) • Timestamps (UTC and local): May 26, 2026 at 130623 UTC (and local 4:06 PM) • Slack alert: CRITICAL RecordingEgressFailed from phone-worker (include the Slack thread or screenshot) • Confirmation of dashboard state: “Egresses” view, Past 24 hours, Status is Failed → No results • Whether issue is intermittent or reproducible • Agent version and observability setting (if known) Where to file the bug • Post the above details to the LiveKit community forum: https://community.livekit.io/ ◦ Use a clear title like “Egress reported failure but dashboard shows no record — egress_id=EG_BB6hQMMBjiXD” • If you’re on a paid Ship plan or higher, include the same details when contacting support via your paid channel. If you want, I can: • Help draft the exact forum post (I can format it with the details you’ve provided). • Walk you through how to pull the agent logs or find the agent version and observability setting. Which would you like me to do next — draft the forum post or help retrieve the agent logs? Sources: https://livekit.com/pricing.md| | Where to find your Agent Logs | LiveKit | Why is my Agent insights data missing? | LiveKit | Why is my Agent insights data missing? | LiveKit | Slack Etiquette, with interactive elements