Thanks — I understand you can’t see session data and keep seeing "No observability data available." I’ll explain the most common causes and quick checks so you can get visibility back. Possible reasons you see that message • Agent Observability is not enabled for the project (must be turned on in Project → Data & privacy). • The agent SDK is older than supported (requires Python >= 1.3.0 or Node >= 1.0.18, or use Agent Builder). • Recording was disabled at the session level (

record=False

) or observability types were turned off (newer SDKs can disable

logs

,

audio

, etc.). • The session hasn’t finished uploading yet — data can take up to 5 minutes after session end to appear. • The agent crashed before the session upload completed, preventing data upload. • You’re on a self-hosted LiveKit server — Agent insights are available only on LiveKit Cloud. • Your user role may not allow viewing insights (non-Admin roles on Scale+ cannot view insights). Quick troubleshooting steps 1. Confirm Agent Observability is enabled in your project settings (Data & privacy). 2. Verify your SDK version and upgrade if older than the minimums above. 3. Ensure your session code doesn’t set

record=False

or disable observability fields. 4. Wait at least 5 minutes after session end and refresh the dashboard. 5. Enable debug logs on your agent and look for: ◦ "uploading session report to LiveKit Cloud" ◦ "finished uploading" 1. Add an

on_session_end

callback in your agent to log successful shutdown and uploads. 2. Confirm you’re using LiveKit Cloud (not self-hosted) and that your user role has permission to view insights. If you want, tell me: • Are you using LiveKit Cloud or self-hosted? • SDK and version (Python/Node)? • Example session config (whether

record

or observability flags are set)? I can then suggest precise steps or review logs with you. Sources: Why is my Agent insights data missing? | LiveKit | Why is my Agent insights data missing? | LiveKit | Where to find your Agent Logs | LiveKit, with interactive elements