Hello All, quick question. Does anyone else notice that the refresh intervals for the call logs go above the refresh interval rate? Previously my last refresh was at 18 min even though my refresh interval is 5 minutes. I also noticed this issue in general call logs which take forever to load. Just curios if anyone else is experiencing this issue. Thanks 😁

Thanks for reaching out, Daniel. I'm an AI assistant and I'm here to help. Give me a moment while I research this topic.

1. This happens consistently 2. I tried on Arc & Chrome 3. I changed the time window from 24 hours to 3 and still get nothing.

Thanks — I’m following up on the three details you provided (consistent problem, tried Arc & Chrome, changing time window didn’t help). Likely cause • This behavior most commonly comes from backend data processing or pipeline delays, which can make automatic refreshes occur later than the configured interval and sometimes return empty or slow-loading call logs. Immediate steps to try • Click the refresh icon to force an update. • Clear browser cache or test in a fresh incognito window (you tried two browsers already, but this rules out cached UI state). • Open the browser DevTools Console and Network tab while loading the logs and note any errors or failed requests (status codes, long requests). • Confirm there was call activity in the selected time window (are you expecting recent calls to exist for that project/room?). Quick diagnostic questions • Do you ever see any call entries at all for this project/time range, or is it always empty? • When you open DevTools, do you see any errors or failed network requests while the logs load? If so, what status codes or error messages appear? • Can you check the LiveKit status page for any ongoing incidents right now? If you share the DevTools error(s) or whether any call entries appear, I’ll recommend the next targeted steps. , with interactive elements

Just for my understanding, are you saying this is an expected behavior? 1. yes i see calls but they come in up to 30 minutes after it occurred if you were to have a service outage i would have no way of knowing until at least that time. could you please escalate to a human? 2. No 3. Check for me

I don't have the answer you're looking for. You could also try asking your question: • in one of the other Slack channels or • to https://deepwiki.com/livekit/livekit_composite which is trained on all LiveKit source code If you find the answer, please post it here to help others!

Are you able to bring in human support?