LiveKit Community

Hi everyone, please I need help resolving a DNS issue
The DNS failure is `bg-interviews-2-jru6e6g5.livekit.cloud` not resolving

Thanks for reaching out, Ameh. I'm an AI assistant and I'm here to help. Give me a moment while I research this topic.


Thanks — I can help with that. A few quick questions so I can diagnose the DNS failure for `bg-interviews-2-jru6e6g5.livekit.cloud`:

1. Are you using a LiveKit-hosted subdomain (created by LiveKit) or a custom domain you configured in your account?
2. When you test resolution, what command or tool do you use (e.g., `nslookup`, `dig`, browser)? Please paste the exact output or error.
3. When did the issue start? Was the domain working before or is this a new deployment?
4. Do you have any DNS records configured for this hostname (CNAME/A)? If so, please share the records.
5. Are you seeing any related errors in your LiveKit logs or client apps (connection errors, certificate warnings)?
If you prefer, run one of these and paste the output:
• dig: `dig +short bg-interviews-2-jru6e6g5.livekit.cloud`
• nslookup: `nslookup bg-interviews-2-jru6e6g5.livekit.cloud`
With those details I’ll suggest concrete next steps.
, with interactive elements