I am getting high latency on sip calls for my cust...
# ask-ai
c
I am getting high latency on sip calls for my customers in australia but on webcall its good, why ?
✅ 1
t
Thanks for reaching out, Karrrtik. I'm an AI assistant and I'm here to help. Give me a moment while I research this topic.
Thanks — I’m sorry you’re seeing that latency difference. I’ll help narrow this down. Quick likely causes for higher SIP latency (while WebRTC webcalls are fine): • Your SIP trunk is not hosted in Australia, so media traverses international hops. WebRTC stays on LiveKit regional media servers and avoids that extra hop. • SIP traffic often traverses carrier infrastructure and may hit jitter, packet loss, or transcoding delays that WebRTC doesn’t. • The LiveKit room or agent may not be pinned to the Australia region, so media is routed cross-region. • Agent or AI components (STT/LLM/TTS) are hosted outside Australia, adding processing/network delay. • SIP provider routing or network path is suboptimal for Australian endpoints. To diagnose quickly, please tell me: 1. Where is your SIP trunk/provider hosted (country/region)? 2. Is your LiveKit project/agent and room region set to Australia (e.g., au-sydney) and is region pinning enabled? 3. Are the affected calls always SIP → LiveKit (PSTN) or mixed? Any pattern (time of day, carrier)? 4. Can you share one example call timestamp and a call ID or sample latency metrics (RTT, TTFB, packet loss) if available? What I recommend doing next: • Use an Australian SIP trunk or enable region pinning so SIP media stays in Australia. • Deploy agent and AI services in the Australia region so STT/LLM/TTS are co-located. • Ask your SIP provider for low-latency routing to your Australian media endpoint and check for transcoding on their side. • Collect a short trace (RTT/packet loss) for a SIP call and a webcall at the same time to compare. Send the answers above and one sample call so I can suggest targeted next steps. Sources: Build voice, video, and physical AI | LiveKit | Building Performant Voice Agents in India | LiveKit | Understand and Improve Agent Latency | LiveKit | Understand and Improve Agent Latency | LiveKit | Why WebRTC beats WebSockets for realtime voice AI | LiveKit, with interactive elements
c
i am using Soniox for STT, Groq llama 3.3 70b for LLM, Cartesia sonic 3 for TTS, and sip trunk i am using twilio(by default routing is at US) its fast on web call but sip call its slow even after i am using very low latency services for tts stt and llm, why ?? please help
t
Thanks — that helps a lot. You’re seeing higher SIP latency because Twilio is routing SIP media via the US even though your AI stack (Soniox, Groq LLM, Cartesia TTS) is low-latency. Key points and next steps: Why this still happens • Twilio’s US routing adds an extra international hop: media goes Australia → Twilio (US) → LiveKit/agent → TTS/STT/LLM and back, so network RTT alone can dominate total latency. • SIP often traverses carrier infrastructure and may incur transcoding, jitter buffering, or extra processing at the trunk, adding delay that WebRTC (direct to LiveKit regional media) avoids. • Even with fast STT/LLM/TTS, round-trips to/from the US route plus any carrier-side transcoding will outweigh fast model inference times. Immediate checks I need from you 1. Can you confirm whether your LiveKit room/agent and AI services are pinned to an Australia region (e.g., au-sydney)? 2. Can you share a sample call timestamp and any measured metrics (round-trip time, packet loss, Jitter, or TTFB) for a SIP call and a simultaneous webcall? Recommended actions • Route SIP media regionally: Configure Twilio to use an Australia POP/edge or switch to an Australian SIP trunk provider so SIP media stays in Australia. This removes the US hop. • Region pin LiveKit/agents: Ensure the LiveKit room and agent workers are deployed/pinned to au-sydney so media and agent processing remain local. • Ensure AI services are co-located: Verify Soniox/Groq/Cartesia endpoints are in the Australia region (or as close as possible). • Disable or avoid carrier transcoding: Ask Twilio if any transcoding/codec changes occur on their path and request passthrough of codecs your pipeline uses. • Capture a simultaneous trace: Collect RTP/RTT/jitter metrics from a SIP call and a webcall at the same time to compare where delay occurs. If you’d like, provide the answers and one sample call trace/timestamp and I’ll point to the exact change(s) that will reduce latency. , with interactive elements
c
no my livekit room agent is not at au-sydney region my sample sip call logs: • Call timestamp (UTC): 2026-04-15T065832.940Z • Call type: sipcall • Phone: +61404****** • Round-trip time (RTT): 0.625 ms (latest) • Packet loss: 0.0% (latest) • Jitter: 0.406 ms (latest) • TTFB: 220.222 ms (latest) { "call_window_utc": { "created_at": "2026-04-15T065709.415Z", "connected_at": "2026-04-15T065709.416Z", "ended_at": "2026-04-15T065832.940Z", "duration_seconds": 83.525 }, "call_identity": { "call_type": "sipcall", "phone_number": "+61404014222", "source": "final_cleanup" }, "pipeline_metrics_ms": { "stt_ms": { "count": 4, "latest": 220.292, "avg": 937.409, "min": 220.292, "max": 2685.585 }, "ttft_llm_ms": { "count": 4, "latest": 220.222, "avg": 375.896, "min": 220.222, "max": 694.028 }, "tts_ms": { "count": 4, "latest": 221.371, "avg": 221.257, "min": 174.929, "max": 262.883 }, "eot_ms": { "count": 4, "latest": 661.885, "avg": 1534.562, "min": 661.885, "max": 3605.459 }, "ttfb_ms": { "count": 4, "latest": 220.222, "avg": 375.896, "min": 220.222, "max": 694.028 }, "llm_full_response_ms": { "count": 4, "latest": 11542.614, "avg": 9340.77, "min": 4303.669, "max": 14248.719 }, "turn_count": 4 }, "sip_transport_metrics": { "samples_collected": 19, "last_sample_at": "2026-04-15T065832.940Z", "rtt_ms": { "count": 19, "latest": 0.625, "avg": 0.317, "min": 0.077, "max": 0.625 }, "jitter_ms": { "count": 19, "latest": 0.406, "avg": 19259.812, "min": 0.0, "max": 41139.2 }, "packet_loss_pct": { "count": 17, "latest": 0.0, "avg": 0.0, "min": 0.0, "max": 0.0 } } } • Turn 1: stt 2685.585, ttft_llm 694.028, tts 225.846, eot 3605.459, llm 14248.719, ttfb 694.028 • Turn 2: stt 434.289, ttft_llm 270.243, tts 262.883, eot 967.415, llm 7268.077, ttfb 270.243 • Turn 3: stt 409.469, ttft_llm 319.092, tts 174.929, eot 903.489, llm 4303.669, ttfb 319.092 • Turn 4: stt 220.292, ttft_llm 220.222, tts 221.371, eot 661.885, llm 11542.614, ttfb 220.222
t
Thanks — this is very helpful. I looked at your logs and the root causes are clear. What’s causing the latency • Twilio routing through the US creates an extra network/processing hop (Australia → Twilio US → LiveKit/agent → AI services → back). Even with low RTT/jitter on the SIP leg, that hop adds the ~220 ms TTFB you see and multiplies for each turn. • LLM response times are very large (4.3–14.5s per turn). Those LLM full-response times dominate overall turn latency even though STT/ TTS are fast. • Your LiveKit agent/room is not in au-sydney, so media and agent orchestration are crossing regions, adding more round-trip time. Immediate, high-impact steps to reduce latency 1. Move SIP media off the US path ◦ Configure Twilio to use an Australia POP/edge or switch to an Australian SIP trunk provider so SIP media stays in AU and avoids the US hop. 1. Pin LiveKit agent/room to Australia ◦ Deploy/pin your LiveKit room and agent workers to au-sydney so media and agent orchestration are local. 1. Co-locate AI services or use nearer endpoints ◦ Ensure Soniox, Groq, and Cartesia endpoints are in Australia (or the closest region). If Groq LLM endpoints are remote or cold-starting in the US, that explains the multi-second LLM times. 1. Reduce LLM latency ◦ Use a faster model configuration or an inference endpoint in AU (smaller or optimized model, batching/caching, or dedicated instance) to reduce the 4–14s LLM full-response times. ◦ If possible, stream partial LLM responses so TTFT is lower while the full response completes. 1. Remove carrier-side transcoding ◦ Ask Twilio whether any transcoding or media processing is applied on their US path; request codec passthrough to avoid extra processing delays. Diagnostic checks to confirm progress • After moving SIP and LiveKit to AU, run simultaneous SIP vs webcall tests and compare: ◦ TTFB, STT, TTS, LLM full-response times. • Share one new SIP call trace after changes (timestamp + pipeline_metrics_ms) so I can confirm remaining bottlenecks. If you want, I can help prioritize changes: do you prefer trying Twilio POP configuration first, or pinning the LiveKit agent to au-sydney? , with interactive elements
c
how to do these things ?? give me all steps, also currrently im on free tier Pin LiveKit agent/room to Australia ◦ Deploy/pin your LiveKit room and agent workers to au-sydney so media and agent orchestration are local.
t
Thanks — I’ll focus on how to pin your LiveKit agent/room to Australia and what you can do now given your Free tier. Short answer • You cannot pin LiveKit agent/rooms to au-sydney right now. Region pinning to a specific datacenter (like au-sydney) requires a paid plan (Scale or higher) and au-sydney is not yet available for agent hosting/pinning. • Immediate practical step: deploy your agent to the closest supported region (`ap-south`/Mumbai) on the free tier to reduce cross‑Pacific hops, then move to au-sydney when LiveKit adds support and you upgrade. What to do now (step-by-step) 1. Deploy your agent to the closest supported region (ap-south) a. Install the LiveKit CLI and log in. b. From your agent project directory, run:
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lk agent create --region ap-south
1. Confirm the generated
livekit.toml
and
.env
(secrets) are correct. 2. Start the agent per the CLI output (it will show deployment commands/status). 1. Point your SIP trunk toward a nearer endpoint ◦ Ask Twilio to use an AP-region POP/edge instead of the US, or provision an Australian SIP provider if Twilio cannot route via AP. ◦ Configure your SIP trunk to target LiveKit’s AP SIP endpoint (or your agent’s public endpoint) to keep media path shorter. 1. Co-locate AI endpoints as close as possible ◦ Verify Soniox, Groq, and Cartesia endpoints are in AP or nearest region to reduce inference RTTs. 1. Measure and iterate ◦ Run a test call and capture
pipeline_metrics_ms
to compare before/after. ◦ Share a sample trace if you want me to review it. What to do when au-sydney and region pinning are available (paid plan required) 1. Upgrade to Scale (region pinning is only available on Scale or higher). 2. Verify au-sydney is listed under supported agent/region deployments. 3. Deploy the agent with region flag:
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lk agent create --region au-sydney
1. Enable region pinning for your project/rooms via the LiveKit dashboard (or provisioning settings) so media and orchestration remain in au-sydney. 2. Reconfigure SIP trunk to route to the au-sydney SIP endpoint and confirm codec passthrough and no transcoding. Notes/limits for Free tier • Free tier cannot enable region pinning and has limited agent deployment options and minutes. Moving to Scale is required for guaranteed region pinning and AU hosting. If you want, I can: • Help you run the
lk agent create --region ap-south
command now (tell me your OS/CLI access), or • Draft the exact Twilio support/config request to switch to an AP/AU POP. Which would you prefer? Sources: Agents on LiveKit Cloud | Deploy voice AI on global infrastructure | LiveKi... | Building Performant Voice Agents in India | LiveKit | Building Performant Voice Agents in India | LiveKit | Build voice, video, and physical AI | LiveKit | Checklist for Regional Deployments | LiveKit, with interactive elements
c
is this possible in free tier? Immediate practical step: deploy your agent to the closest supported region (`ap-south`/Mumbai) on the free tier to reduce cross‑Pacific hops, then move to au-sydney when LiveKit adds support and you upgrade
t
Short answer: Yes — you can deploy an agent to a supported region like
ap-south
on the Free (Build) tier. Region pinning to a specific datacenter such as
au-sydney
is not available on the free tier and
au-sydney
agent hosting/pinning is not yet supported; that requires upgrading to Scale once the region is offered. What you can do now (free tier) — step-by-step to deploy to ap-south (Mumbai) 1. Install and authenticate the LiveKit CLI: ◦ Follow the CLI install steps for your OS and run
lk login
to authenticate. 1. Prepare your agent project: ◦ In your agent directory ensure you have your
.env
(secrets) and agent code ready. 1. Create the agent targeting `ap-south`:
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cd /path/to/agent/project
   lk agent create --region ap-south
• Verify the generated
livekit.toml
and
.env
values. 1. Start/deploy the agent per the CLI output: ◦ Follow the printed commands (usually
lk agent start
or deployment instructions shown after creation). 1. Test and measure: ◦ Run SIP calls and collect
pipeline_metrics_ms
and sip_transport_metrics to compare latency before/after. Notes and limitations on Free tier • Free tier supports deploying an agent to supported regions (like
ap-south
) but: ◦ Region pinning (guaranteed media/worker placement in a chosen region) is only on Scale or higher. ◦ Free tier has limits (1 deployment, monthly session minutes) — watch usage. •
au-sydney
agent hosting/pinning is not currently available; LiveKit is expanding regions and will add AU support in the future. Recommended next steps • Deploy to
ap-south
now to reduce latency vs US routing. • Reconfigure your SIP trunk (Twilio) to use an AP-region POP or a local AU trunk where possible. • When
au-sydney
becomes available and you need guaranteed pinning, plan to upgrade to Scale. If you want, tell me your OS and whether you already have the LiveKit CLI installed and I’ll give exact install/deploy commands or draft the Twilio support message to switch to an AP/AU POP. , with interactive elements
c
but by default agent is deployed to the closet region. right ? so it means that it would be in ap-south cant i deploy to my choice region from livekit dashborard?
t
Short answer: No — agents are not automatically deployed to the closest region. You must explicitly pick the region when creating an agent (so it will only be in
ap-south
if you specify
--region ap-south
). What that means for you • If you do nothing, the agent may be deployed to a default region (not guaranteed to be the nearest). • To ensure the agent runs in Mumbai (closest supported region to Australia), create it with the
--region ap-south
flag. How to deploy to ap-south (free tier) 1. Install and authenticate the LiveKit CLI (
lk login
). 2. From your agent project directory run:
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lk agent create --region ap-south --secrets-file .env
1. Verify the generated
livekit.toml
and
.env
values. 2. Start/deploy per the CLI output (usually
lk agent start
or the commands shown after creation). 3. Run test calls and compare
pipeline_metrics_ms
to confirm latency improvement. Notes • Region pinning (guaranteed media/room pinning to a datacenter like
au-sydney
) is not available on the Free (Build) tier and
au-sydney
agent hosting/pinning is not currently supported. That requires upgrading to Scale and au-sydney being offered. • Use
ap-south
now to reduce cross‑Pacific hops; later move to
au-sydney
when LiveKit adds it and you upgrade. If you want, tell me whether you already have the CLI installed and I’ll give the exact install command for your OS or the next command to run. Sources: examples/drive-thru | livekit/livekit_composite | DeepWiki | Agents on LiveKit Cloud | Deploy voice AI on global infrastructure | LiveKi... | Building Performant Voice Agents in India | LiveKit | Understand and Improve Agent Latency | LiveKit | Checklist for Regional Deployments | LiveKit, with interactive elements
c
can i do this from livekit dashboard?
t
Short answer: No — you cannot choose the agent deployment region from the LiveKit dashboard. You must specify region when creating the agent with the CLI. Region pinning for rooms requires a paid plan (Scale) and au-sydney is not yet supported for pinning. Details and next steps: • To deploy an agent to a specific region (e.g.,
ap-south
) on the Free tier, run from your agent project:
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lk agent create --region ap-south --secrets-file .env
• The dashboard does not provide a region selector for agent creation on the Build (free) tier. • Region pinning (guaranteed room/media placement) is available only on Scale or higher; you must upgrade and wait for au-sydney to be offered to pin to Australia. • If you want, tell me your OS and whether you have the CLI installed and I’ll give exact install and create commands., with interactive elements
c
also i have hostinger server in mumbai asia/kolkata region and i have self hosted livekit server there i use it also so can i make region pin to aus or deploy my agent to ap south, where would be my agents dpeloyed currently in self host server?
t
Thanks — useful info. I’ll answer three parts: 1) what happens with self‑hosted LiveKit, 2) where your agents run, and 3) what you can do to get low latency from Australia. 1) Self‑hosted LiveKit vs LiveKit Cloud region pinning • Region pinning (the LiveKit Cloud feature that guarantees media and orchestration stay in a specific cloud region like
au-sydney
) is a LiveKit Cloud capability and is not applicable to a self‑hosted server. • Self‑hosting gives you full control of where media/agents run because they run on the machines you manage — there is no LiveKit Cloud region pin to configure. 2) Where your agents are deployed when self‑hosting • If you run a LiveKit server and launch agents on that same Hostinger server in Mumbai/Kolkata, your agents and media workers run on that server/cluster (i.e., in Mumbai). • So with your current self‑hosted setup, agents already execute in Mumbai — not in LiveKit Cloud US or EU — and media flows to/from your Mumbai host. 3) Options to reduce latency to Australian callers • Keep using your Mumbai self‑hosted server (good: geographically closer than US). Ensure: ◦ Your server has sufficient CPU/network for low inference latency. ◦ Your SIP trunk is routed to a nearby ingress (Twilio AP POP or an AU SIP provider) that connects to your Mumbai host without routing via the US. ◦ Your STT/LLM/TTS endpoints are as close as possible to Mumbai or reachable with low RTT. • If you want agents specifically in LiveKit Cloud
ap-south
instead of self‑hosted: ◦ Create an agent with the CLI:
lk agent create --region ap-south --secrets-file .env
(this deploys to LiveKit Cloud’s Mumbai region). ◦ Note: Cloud agent deployments and Cloud region pinning are separate from your self‑hosted server — choose one approach. • If you need guaranteed room/media pinning to
au-sydney
later: ◦ That requires LiveKit Cloud region support for
au-sydney
and upgrading to Scale (region pinning is a paid Cloud feature). Recommended next steps (pick one) • Continue self‑hosting in Mumbai and: ◦ Reconfigure Twilio to use an AP/AU POP to avoid US hops, and confirm no transcoding, and ◦ Ensure Soniox/Groq/Cartesia endpoints are low‑latency to Mumbai. • OR deploy Cloud agents to
ap-south
with
lk agent create --region ap-south
to run agents in LiveKit Cloud Mumbai (useful if you want managed agents). • If you want, tell me: ◦ Do you want to keep self‑hosting or move agents to LiveKit Cloud
ap-south
? ◦ I can give exact CLI commands for Cloud deploy or checklist to optimize your Hostinger server and Twilio routing. Which do you prefer?, with interactive elements
c
how to do this Reconfigure Twilio to use an AP/AU POP to avoid US hops check image this is my aus number
t
Thanks — I see your Twilio number is set to US1. Below are exact steps to change Twilio regional routing to an AP/AU POP so calls avoid US hops, plus what to check end‑to‑end with your Mumbai self‑hosted LiveKit. Steps to change Twilio regional routing (console) 1. Sign in to the Twilio Console and open the Phone Numbers > Manage > Active Numbers page. 2. Click your number (+61468049222) and go to the Configure (Voice) tab. 3. Under "Routing" (Regional), click the Active region (United States (US1)) or the "Go to other configurations" link. 4. In Regional Routing, select an Asia‑Pacific POP such as: ◦ Australia (au1) if available, or ◦ Singapore (sg1) or Asia Pacific (ap1/sg1) — choose the closest POP Twilio lists for APAC. 1. Save changes. If the console doesn’t list an AP/AU POP or the selector is disabled • Edit the SIP Trunk regional configuration: a. In Twilio Console go to Voice > SIP Trunks, open your trunk (labs_sizh). b. Under Termination and Origination or under "SIP Trunk Regions/Geo Match", change the Voice Region/Geography to an APAC region (Singapore/Australia) if available. c. Update Trunk Origination/Termination IPs or Domain to the AP POP entry Twilio provides. d. Save and redeploy. If the trunk/number UI prevents change or Twilio routes by account default • Create a new SIP Trunk with the desired AP region selected during creation, then attach the phone number to that trunk. • Or contact Twilio support asking them to move the number/trunk to the AP/au POP and to confirm no media will be forced via US1. Settings to use for low‑latency media • Ensure the trunk points to your Mumbai server endpoint or a nearby LiveKit SIP endpoint (not to a US host). Use the AP POP hostname/IP Twilio provides for SIP traffic. • Request codec passthrough (no transcoding) and enable RTP/UDP where possible. Prefer codecs you already use end‑to‑end (e.g., OPUS) to avoid extra transcoding delays. What to test after the change 1. Make parallel calls (webcall vs SIP) and capture metrics: TTFB, STT, TTS, LLM times, RTP RTT, jitter, packet loss. 2. Verify Twilio’s media path is AP by checking the SIP Via/Record-Route headers or Twilio Debug logs showing the POP. 3. Confirm your Hostinger/Mumbai server receives SIP/RTP without US hops (check public IPs and traceroutes). Notes specific to your setup • Since you self‑host LiveKit in Mumbai, routing Twilio to an AP POP that connects directly to your Mumbai server gives the lowest latency. • If Twilio cannot provide an AU POP, use Singapore (sg1) or route straight to your Mumbai IP via a trunk configured for AP termination. • Keep Soniox/Groq/Cartesia endpoints as close to Mumbai/AP as possible to avoid added inference RTT. If you want, I can: • Draft the exact Twilio console text to request AP/au POP migration or a support message you can paste to Twilio. • Walk you through checking SIP headers or traceroute output to confirm the media path after you make the change. Which would you prefer? Sources: Agents on LiveKit Cloud | Deploy voice AI on global infrastructure | LiveKi... | Checklist for Regional Deployments | LiveKit | https://livekit.com/pricing.md| | Understand and Improve Agent Latency | LiveKit | Building Performant Voice Agents in India | LiveKit, with interactive elements
c
i selected config to Australia in routing and activated it but then i cant see my any of trunks which i made i cant select any trunk as u can see in image trunk option is disable i unable to select
t
Thanks — I can help with why the SIP Trunk dropdown is disabled and how to get trunks working for AU1. Why the trunk dropdown is disabled • Twilio’s regional routing (AU1) requires trunks that are provisioned or configured for that region. Trunks created for a different region (US1) won’t appear as selectable once you switch the phone number to AU1, so the SIP Trunk field looks empty/disabled. • Twilio may also require the trunk’s Origination/Termination region or SIP URI to match the number’s regional routing before you can attach it. What to do (step‑by‑step) 1. Create or duplicate a SIP Trunk for AU region ◦ Console: Voice > SIP Trunks > Create new SIP Trunk. ◦ During creation, choose/confirm AP/AU region settings (look for Australia/Asia Pacific or allow selection of POP region). ◦ Configure Origination (your Hostinger/Mumbai IP or SIP domain) and Termination as needed. 1. Attach the new trunk to your phone number ◦ Phone Numbers > Manage > Active Numbers > select number > Configure. ◦ Set Routing to Regional (Australia AU1) and then choose “Configure with: SIP Trunk” and select the new AU/SG trunk you created. ◦ Save. 1. If you can’t create an AU trunk in the console ◦ Option A: Create a new trunk and during setup explicitly pick AP/SG/AU options (some accounts show region choices only at trunk creation). ◦ Option B: Clone your existing trunk and update its region/POP settings and origination to the AP/AU endpoint. ◦ Option C: Use a SIP Domain (Elastic SIP Trunking) configured for AP/SG/AU and attach that. 1. Verify media path and codecs ◦ Make a test call and check Twilio Debug logs and SIP Via/Record‑Route headers to confirm the call uses AU/SG POP (not US). ◦ Ensure codec passthrough (no transcoding) and RTP over UDP enabled. If the console still prevents selection • Twilio sometimes restricts region changes based on compliance/regulatory settings or account defaults. In that case: ◦ Create a new SIP trunk explicitly targeting AP/SG/AU during creation and attach the number to it. ◦ If that’s not possible in your UI, ask Twilio to move the number/trunk to AU1 and confirm the trunk’s SIP origination points to your Mumbai server (you can paste a short request and I can draft it). Quick checks for you now • Do you see an option to create a new SIP Trunk and choose a region when creating it? • Or would you like me to draft the exact text to paste into Twilio support requesting the number/trunk be moved to AU1 and linked to your Mumbai IP? Sources: Agents on LiveKit Cloud | Deploy voice AI on global infrastructure | LiveKi... | Building Performant Voice Agents in India | LiveKit | LiveKit Phone Numbers | Connect voice agents to phone lines | LiveKit | Introducing LiveKit Phone Numbers: zero to ringing in 60 seconds | LiveKit | Agents telephony integration | LiveKit Documentation, with interactive elements
c
can i pin my selfhost livekit which is on mumbai server to aus region ?
t
Short answer: No — you cannot “pin” a self‑hosted LiveKit server in Mumbai to the Australia (au‑sydney) region. Pinning is a LiveKit Cloud feature that guarantees Cloud-managed media/agents run in a chosen region. For self‑hosted deployments you control the server location directly — to serve AU users with AU‑local media you must run LiveKit on servers actually located in Australia. What you can do (options) • Run LiveKit in Australia ◦ Provision a VM/VMs or Kubernetes cluster in an AU region (e.g., AWS/GCP/Azure in Sydney). ◦ Deploy your self‑hosted LiveKit stack there so media and agents execute in AU (this is equivalent to “pinning” because you control location). • Use your Mumbai host but reduce hops ◦ Keep self‑hosted Mumbai, and configure Twilio to use an AP/AU POP so calls route AP→Mumbai (avoid US). This reduces latency vs US routing but won’t be as low as an AU host. • Use LiveKit Cloud with region pinning (when AU is supported) ◦ When LiveKit offers au‑sydney and you need guaranteed cloud-managed pinning, upgrade to a Scale plan and enable region pinning. LiveKit Cloud then places media/agents in the chosen region. • Hybrid: multi‑region architecture ◦ Deploy LiveKit nodes in AU and Mumbai and route callers to the closest node (DNS/SDN or SIP routing). Keep a single control plane if needed. Immediate recommended steps 1. If you need the lowest latency for Australian callers, provision a server in Australia and deploy your self‑hosted LiveKit there. 2. Meanwhile, set Twilio to an AP/AU POP so calls avoid the US and target your Mumbai/AU endpoint. 3. If you want managed region pinning later, monitor LiveKit’s au‑sydney availability and be prepared to upgrade to Scale. If you want, I can: • Provide a short deployment checklist for running LiveKit in an AU VM/K8s (instance sizing, ports, NAT/RTP settings). • Draft the Twilio SIP/trunk configuration text to route calls to your Mumbai/AU endpoint. Which would you like?, with interactive elements
c
this is my livekit cloud dashboard and my agent how to deploy it in ap-south region?
t
Thanks — here are exact steps to deploy your agent to LiveKit Cloud in the ap-south (Mumbai) region and what to check afterward. Before you begin • Ensure you have the LiveKit CLI installed and are logged in (
lk login
). • Keep your agent project directory and
.env
(secrets) ready. 1) Create/deploy the Cloud agent in ap-south 1. Open a terminal and go to your agent project directory:
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cd /path/to/your/agent
1. Run the create command with the region flag:
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lk agent create --secrets-file .env --region ap-south
• The CLI will generate/update
livekit.toml
and show deployment instructions. 1. Start the agent per the CLI output (example):
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lk agent start
• Follow any additional steps printed by the CLI to finish deployment. 2) Confirm deployment in the Cloud dashboard • Open LiveKit Cloud dashboard > Agents. Your new Cloud-deployed agent should appear (not marked “self-hosted”). • Check agent details: Agent ID, region (ap-south), uptime, and join latency charts. 3) Point sessions/trunks to the Cloud agent • If you were using a self-hosted URL, update any SIP/TRUNK/ingress configs to the Cloud agent’s public endpoint as shown in the dashboard/CLI output. • For SIP: ensure your Twilio trunk/origination points to the Cloud agent’s AP endpoint (or the AP POP you set in Twilio). 4) Test and measure • Make test SIP calls and collect
pipeline_metrics_ms
and sip_transport_metrics. • Compare latency vs previous self-hosted Mumbai results. Notes & limits • The dashboard does not let you select the region for an agent — region is set via CLI at creation. • Free tier supports Cloud agent creation to supported regions (ap-south) but has usage limits (1 deployment / session minutes). Region pinning for rooms/media is a paid Scale feature. • If you keep self-hosted and also deploy Cloud agent, ensure only one active agent handles the same sessions or route traffic explicitly. If you want, tell me: • Your OS so I can give exact CLI install commands, or • If you’d like I can provide the exact
lk agent create
command with your project path and .env values filled in. Which do you prefer?, with interactive elements