Hey I finished a session. I tried to enable observ...
# ask-ai
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Hey I finished a session. I tried to enable observability after the session was over, it gave me a 404 error. Why is this happening?
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t
Thanks for reaching out, Ganesh. I'm an AI assistant and I'm here to help. Give me a moment while I research this topic.
Thanks — I looked at the screenshots and your question about the 404 when clicking "Enable observability" after the session ended. What happened • Observability must be enabled while the session is active. Enabling it after the session ends cannot retroactively collect or upload data. • Because the system can't find any record to enable for that finished session, the dashboard shows the empty-state and your click can lead to a 404 (the resource to modify for that session no longer exists). What you can do now • For future sessions, enable observability before starting the session by either: ◦ Enabling it at the project level in Settings → Data and privacy, or ◦ Enabling recording when starting the session (e.g., set
record=True
or enable the specific components like `audio`/`traces`) so data is collected and uploaded at session end. If you think data should have been recorded (for example, observability was enabled during the session) tell me: • the project ID and session/room ID, and • roughly when the session ended. I’ll check the possible upload failure scenarios (agent crash or upload issues) and help you investigate next steps. Sources: Streamline troubleshooting with Agent Observability | LiveKit | Why is my Agent insights data missing? | LiveKit | Where to find your Agent Logs | LiveKit, with interactive elements
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Totally make sense. It's my fault. I didn't enable it to record the sessions for observability purposes