Among the more common problems my users complain about is what I call the "Be Quiet" problem where agents don't know how to mute themselves temporarily. It happens when the user tells the agent to be quiet for a minute while they have a short conversation with someone else. Even though the agent says it will be quiet, it doesn't stay quiet. The user could hit their mute button, which works if the agent is the only other participant in the room, but if there are other humans or agents, this isn't an option. I built a solution that I'm testing and you can see back-to-back demos first without the "Be Quiet" feature and then with it: . You can read about the architecture here: https://eniveld.substack.com/p/your-voice-ai-agent-doesnt-know-how