Thanks — I can help with that. You're asking how to transfer your chat to another agent. Below are the ways we can transfer and what I’ll need from you to proceed. Options for transferring your chat • Warm transfer (recommended): I place you on a brief hold, create a private consultation with the receiving agent, and then connect you so the agent has the full conversation context. This preserves chat history so you don’t need to repeat anything. • Direct (cold) transfer: I simply hand the chat off to the other agent immediately; they receive the conversation context but we don’t do a live consultation first. • Transfer to a specific team (e.g., Billing, Technical, Sales): I can route based on team name so the agent best suited to your issue takes over. What I need from you to transfer • Which option do you want: warm transfer, direct transfer, or transfer to a specific team? • If you want a specific agent, please provide their name or agent ID. • If you prefer a team, tell me the team name (Billing, Technical, Sales, etc.). • Any short note you want me to include for the receiving agent (one sentence is fine). If you’d like me to go ahead now, tell me which option and who you want the chat transferred to and I’ll initiate the transfer for you. Sources: How to Use the Supervisor Pattern for Multi-Agent Voice AI Systems | LiveKi... | Agents and handoffs | LiveKit Documentation | The Handoff Pattern for Voice Agents That Replaces IVR Menus | LiveKit | The Human-in-the-Loop (HITL) Pattern for Voice Agents | LiveKit | Company directory phone assistant | LiveKit Documentation, with interactive elements