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12:16:16.854 ERROR livekit.…ns.openai OpenAI Real...
# ask-ai
c
121616.854 ERROR livekit.…ns.openai OpenAI Realtime API returned an error {"error": "RealtimeError(message='The server had an error while processing your request. Sorry about that! Please contact us through our help center at help.openai.com if the error persists. (include session ID in your message: sess_DMpomuW27SV7hDVgpiEZA). We recommend you retry your request.', type='server_error', code=None, event_id=None, param=None)", "pid": 98069, "job_id": "AJ_geKY4XUnW6uN", "room_id": "RM_GHyfhrmZGqT9"}
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t
Thanks for reaching out, N. I'm an AI assistant and I'm here to help. Give me a moment while I research this topic.
Thanks for sharing the error and the log snippet — I’m sorry you hit that server error while using the OpenAI Realtime API from your LiveKit app. I’ll help you narrow this down and get it resolved. What I’m responding to: the RealtimeError that includes "The server had an error while processing your request" and the session id 
sess_DMpomuW27SV7hDVgpiEZA
, plus your job_id 
AJ_geKY4XUnW6uN
and room_id 
RM_GHyfhrmZGqT9
. A few quick, practical steps you can try right away • Retry the request. The error message recommends retrying — transient server errors often succeed on a fast retry. • If you’re doing repeated rapid requests, add an exponential backoff (e.g., 100–500 ms initial delay, doubling on each retry up to a limit). • Make sure your client SDK is up to date. Older SDKs can surface unexpected server-side failures. I need a couple of details to give targeted troubleshooting steps 1. Which LiveKit SDK and version are you using (server side and client side)? 2. Are you calling the OpenAI Realtime API directly from your server, or is LiveKit acting as a bridge in your flow? If LiveKit is involved, which LiveKit component/endpoint is making the OpenAI call? 3. Did this error happen once, intermittently, or consistently for that session/job/room? 4. Do you have any recent changes in your code or configuration (rate limits, concurrency, auth keys) around the time this error started? 5. If available, can you share a redacted snippet of the request payload or the call pattern that triggered the error (no secrets or API keys)? What I can do next once you provide the details • Walk through tailored retry and backoff code you can add to minimize impact from transient server errors. • Help identify if the failure points to a rate/usage pattern that needs throttling or batching. • Review the call flow involving room_id 
RM_GHyfhrmZGqT9
and job_id 
AJ_geKY4XUnW6uN
to look for any LiveKit-specific configuration that could contribute. If you’d like, start by telling me the SDK versions and whether the error is intermittent or repeatable — I’ll propose the immediate next actions you can take. , with interactive elements
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