Hey there. We're having an issue where a subset of our calls have strange, garbled audio for ~500ms at call initiation time. Does anyone recognise this (fairly distinct) sound / know of a culprit?
Thanks in advance for any support!
Hi Luca Frost,
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gray-napkin-98176
03/20/2026, 12:40 PM
what are you using for telephony on those calls? Might be related to the SIP handshake timing
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quiet-pillow-5445
03/20/2026, 4:24 PM
Hey @gray-napkin-98176 - We're using Twilio. I'd also considered the SIP handshake, but from what I read online I thought that happened before the call was connected (i.e., before ringing stops)?