Thanks — great question. You can implement a call queue with LiveKit. What’s available and how it helps: • LiveKit supports telephony integration via LiveKit Phone Numbers or third‑party SIP providers, so you can receive inbound calls and bring them into LiveKit rooms. • You can route incoming calls with dispatch rules to place callers into specific rooms or workflows (for example, a waiting queue room). • Demo examples exist (for example, the “Survey Call Queue” demo) that show handling inbound calls and capturing caller data — a useful reference for queue-style flows. • You can build voice agents to answer calls, gather info, place callers on hold, and forward them to agents; agent observability tools help monitor active sessions. Typical architecture patterns you can use: • Incoming call → phone number/SIP → LiveKit ingress → place caller in a queue room (hold music or voice prompts) → when an agent is available, move or connect the caller to the agent’s room. • Use server-side logic to manage queue state, routing decisions, timeouts, voicemail, and retries. • Optionally integrate a database or message queue to persist caller state and coordinate multiple agent processes. If you’d like, I can: • Walk through a sample implementation plan (room structure, routing logic, hold music, agent assignment). • Point you to the Survey Call Queue demo and the telephony docs with specific setup steps. • Help design the queue behavior you need (FIFO, priority routing, overflow, SLA-based routing). Which would you like next — a high‑level implementation plan, links to the demo/docs, or a tailored design for your specific queue requirements? Sources: LiveKit DevDay | LiveKit