I am so upset that Twilio banned my accounts askin...
# telephony
a
I am so upset that Twilio banned my accounts asking me to prove my associate with a company. and now our system can't send SMS message to our customers. it has been two business days. Any other fast way for me to get a phone number which can send messages?
m
@astonishing-accountant-25155 I sympathize with you on this. It could happen to anyone. Nonetheless, I'm curious to know why you can't supply Twilio with the information they requested if really you are associated with your company! I have a corporate account with Twilio and I know that for certain services they want to verify your corporate identity. Which is easy for me to do because I have every document related to my company. Why not provide what they want and save yourself all the headache. Best of luck.
a
i replied and they are just not fast enough to follow up.
m
👍
a
@astonishing-accountant-25155 I work at Plivo. SMS regulations are pretty strict. There is no way around providing company association documents. 10DLC approvals take time too. My recommendation would be to get this issue fixed with Twilio for now, and start 10DLC registration in parallel with other providers. Once 10DLC campaign is approved, you can migrate traffic. By starting this process with multiple providers, you can evaluate speed too. I am happy to help you understand what it would take to get live with Plivo. DM me on Slack and we can explore.
g
Ive configured voximplant, but 10dlc takes time fs