Thanks — I’m responding to your request for a full end-to-end phone call flow on LiveKit Cloud (India region) and the latency factors at each step, given your STT/LLM/TTS are in the US. Below is a clear, ordered flow from call start to call end and the precise latency contributors at each stage, plus focused mitigation tips you can apply.
End-to-end flow (step-by-step)
1. Caller dials number (PSTN)
◦ What happens: Caller picks up and the PSTN/SIP carrier routes the call toward LiveKit’s ingress.
◦ Latency factors: PSTN propagation, carrier switching, and any intermediate SIP trunk hops.
◦ Mitigation: Use LiveKit Phone Numbers or carrier peering to reduce intermediate hops.
1. SIP INVITE reaches LiveKit ingress
◦ What happens: LiveKit receives the SIP INVITE and matches dispatch rules/inbound trunk configuration.
◦ Latency factors: SIP signaling time from the carrier; any third-party SIP trunk processing.
◦ Mitigation: Direct carrier interconnects and minimizing third-party SIP hops.
1. Dispatch + Room creation
◦ What happens: LiveKit creates (or selects) the room, adds the SIP participant, and triggers agent dispatch.
◦ Latency factors: Room creation time, any dispatch queueing, cold-start time if agent is not pre-warmed.
◦ Mitigation: Pre-warm agents, use explicit dispatch to avoid job-queue delays.
1. Agent session start & connect to room
◦ What happens: Agent process receives job context, connects as an AGENT participant, subscribes to audio track(s).
◦ Latency factors: Agent startup time, auth/token generation, connection setup to LiveKit SFU.
◦ Mitigation: Keep agent control logic running in-region (India) where possible; reuse long-lived tokens/sessions.
1. Media ingestion & capture (caller → LiveKit)
◦ What happens: Caller audio arrives at LiveKit as RTP/WebRTC; SFU forwards to agent participant.
◦ Latency factors: Network RTT between caller and LiveKit India region, packetization interval, jitter, packet loss.
◦ Mitigation: Use small packetization (e.g., 20ms), tune jitter buffer, enable noise suppression where helpful.
1. Voice activity detection (VAD) / turn detection
◦ What happens: Agent pipeline detects speech start/stop and determines when to send audio for STT or to wait for interruption.
◦ Latency factors: VAD model processing time and any required audio framing to confidently detect end-of-turn.
◦ Mitigation: Use a low-latency VAD with short frames and tuned thresholds; enable interruption detection to reduce wait-before-response.
1. STT (Speech → Text)
◦ What happens: Agent sends audio (streaming or chunked) to STT provider; receives transcribed text or partial transcripts.
◦ Latency factors:
▪︎ Network RTT India ↔️ US for each API call.
▪︎ STT provider processing/queueing time.
▪︎ Whether you use streaming (partial results) vs batch (full segment).
◦ Mitigation:
▪︎ Use streaming STT to receive partial transcripts early.
▪︎ Prefer APAC-region endpoints if available, or provisioned capacity on the provider to avoid queuing.
1. LLM processing (Text → tokens/response)
◦ What happens: Transcripts (partial or full) are sent to the LLM; model generates response tokens (ideally streamed).
◦ Latency factors:
▪︎ Network RTT India ↔️ US for request/response.
▪︎ Model TTFT (Time to First Token) and token streaming rate.
▪︎ Model queuing or backend contention.
◦ Mitigation:
▪︎ Use streaming LLM endpoints so you get the first tokens quickly.
▪︎ Choose low-latency model providers or provisioned inference capacity.
▪︎ Minimize synchronous round-trips by streaming partial transcript into LLM as it arrives.
1. Post-processing and TTS initiation
◦ What happens: LLM output is post-processed if needed, then sent to TTS (possibly as streaming text).
◦ Latency factors:
▪︎ Post-processing compute time.
▪︎ Extra RTT(s) to TTS provider in the US.
▪︎ Any batching delays before TTS starts.
◦ Mitigation:
▪︎ Start sending LLM output to TTS as soon as the first usable tokens arrive.
▪︎ Use streaming TTS providers that accept token streams and start audio generation early.
1. TTS (Text → Audio)
◦ What happens: TTS synthesizes audio and returns audio bytes/stream.
◦ Latency factors:
▪︎ TTS provider processing (TTFB for first audio bytes).
▪︎ Network RTT for streaming audio from US to India.
▪︎ Codec/packetization and any client buffering before playback.
◦ Mitigation:
▪︎ Streaming TTS to start audio playback incrementally.
▪︎ Use APAC TTS endpoints or provisioned capacity where possible.
1. Publish audio to LiveKit and SFU forwarding
◦ What happens: Synthesized audio is published into the room as an AudioTrack; SFU forwards RTP to the caller.
◦ Latency factors:
▪︎ LiveKit publish latency and SFU forwarding time.
▪︎ Network path India region → caller (last-mile).
▪︎ Jitter-buffer and client-side playout buffering.
◦ Mitigation:
▪︎ Keep agent publish in India region to avoid extra inter-region hops.
▪︎ Use minimal jitter buffer settings that still preserve audio quality.
1. Caller hears response
◦ What happens: Caller device receives RTP, jitter buffer outputs audio, user perceives the response.
◦ Latency factors: Device audio output latency, user-side buffering, perceived responsiveness.
◦ Mitigation: Test on representative caller networks/devices and tune packetization/jitter buffer accordingly.
1. Call termination and egress
◦ What happens: SIP BYE ends the call; optional recordings or egress tasks run.
◦ Latency factors: Tear-down time and any final egress operations (recording upload).
◦ Mitigation: Offload heavy egress tasks asynchronously to avoid blocking call teardown logic.
Aggregated latency contributors (what adds up)
• Geographical RTT: India ↔️ US round-trips are the largest unavoidable component when models are hosted in the US (~200–300 ms typical per RTT).
• STT/LLM/TTS processing: Each provider’s internal latency, queuing, and whether streaming is supported.
• Number of sequential round-trips: If your pipeline waits for full STT → full LLM → full TTS, those times add linearly. Streaming mitigates this.
• Media transport & buffering: Packetization interval, jitter buffer, SFU forwarding, and last-mile network quality.
• Dispatch / cold start: If agents or services are cold, initial calls suffer longer setup time.
Practical latency math (illustrative)
• Example optimistic streaming pipeline (roughly): Caller → LiveKit (30–80 ms) + STT streaming partial (100–200 ms RTT + 50–150 ms STT first partial) + LLM TTFT streaming (100–200 ms RTT + 100–300 ms first token) + TTS first audio (100–200 ms RTT + 50–150 ms TTFB) + SFU/forwarding/playout (30–80 ms) = total turn latency typically 600–1,200 ms in many cases.
• Example non-streaming pipeline (batching each stage): Each stage waits fully, so multiply the processing times and RTTs — end-to-end could exceed multiple seconds.
Concrete, prioritized mitigations for your setup (LiveKit Cloud in India, models in US)
1. Use streaming at every stage (STT → LLM → TTS) so you can start playback from partial outputs and reduce serialized waits. High impact.
2. If feasible, move model endpoints closer to India (APAC region) or choose providers with APAC endpoints. Highest impact.
3. Provision dedicated inference capacity on providers to avoid queueing delays. High impact.
4. Keep agent control logic and LiveKit connections in India; only call out to US models for inference, minimizing unnecessary hops. Medium impact.
5. Optimize packetization (e.g., 20 ms frames), reduce jitter buffer size where acceptable, and enable noise suppression (krisp) on inbound trunks. Medium impact.
6. Pre-warm agents or keep a pool of warm processes to avoid cold-start dispatch latency. Medium impact.
7. Monitor key metrics per-call: STT latency, LLM TTFT, TTS TTFB, RTT to each provider, packet loss, and jitter. Use these to trigger fallback routing or alternate providers dynamically. Ongoing.
If you want, I can next:
• Provide a recommended low-latency streaming pipeline sequence (exact message flow and when to call each API).
• Give specific codec, packetization, and jitter-buffer settings to try in LiveKit clients.
• Outline a test plan and exact measurements (commands and sample scripts) you can run from the India region to measure RTT and per-stage latency.
Which of those next steps would you like me to prepare for you?
Sources:
examples/dtmf | livekit/livekit_composite | DeepWiki |
sip | livekit/livekit_composite | DeepWiki |
Introducing LiveKit Phone Numbers: zero to ringing in 60 seconds |
Introducing LiveKit Phone Numbers: zero to ringing in 60 seconds |
examples/frontdesk | livekit/livekit_composite | DeepWiki