Hi Team, need help on LiveKit SIP transfer scenari...
# agents
w
Hi Team, need help on LiveKit SIP transfer scenario. We have a flow like this: Twilio inbound call → LiveKit SIP trunk → LiveKit room → AI conversation running (STT/TTS + transcripts working fine). When customer asks to speak with a real agent, we transfer the SIP participant to an actual phone number using:
Copy code
await self._job_ctx.api.sip.transfer_sip_participant(
    api.TransferSIPParticipantRequest(
        room_name=self._job_ctx.room.name,
        participant_identity=sip_participant.identity,
        transfer_to=support_number,
        play_dialtone=True
    )
)
Transfer works successfully (outbound trunk configured, call reaches agent phone). ✅ Problem: After transfer, the call is now between caller ↔️ agent (PSTN) and no longer inside LiveKit room. Question: Is there any way to still get transcripts / call recording between the caller and the live agent after the SIP transfer?
l
Not as you have described it, but if you had your caller and agent in a LiveKit room, like https://docs.livekit.io/telephony/features/transfers/warm/, then an agent in that room could manage a transcript.