How to prevent the agent from speaking (when asked...
# ask-ai
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How to prevent the agent from speaking (when asked to wait or hold on)
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Thanks for reaching out, Aumesh. I'm an AI assistant and I'm here to help. Give me a moment while I research this topic.
Thanks — I’m responding to your question about preventing the agent from speaking when asked to “wait” or “hold on.” You can silence the agent in two simple ways depending on how you’re controlling the agent at runtime: • Temporarily disable the agent’s audio output a. Call
session.output.set_audio_enabled(False)
to stop any spoken output immediately. b. When you want the agent to speak again, call
session.output.set_audio_enabled(True)
. • Stop initiating speech-generation calls while in hold state ◦ Do not call
session.say()
or
session.generate_reply()
during the hold period. This prevents the agent from generating speech even if audio is enabled. Recommended flow for a user-initiated hold (example behavior): 1. Intercept user input like “wait” or “hold on.” 2. Optionally send a brief acknowledgment (e.g., a short beep or one-line confirmation) before silencing. 3. Call
session.output.set_audio_enabled(False)
and suppress further calls to
session.say()
/
session.generate_reply()
while in hold. 4. When the user or system signals resume, re-enable audio with
session.output.set_audio_enabled(True)
and resume normal reply generation. If you’d like, tell me: • Which SDK/language you’re using, and • Whether you want the agent to play a confirmation before muting I can provide a small code snippet tailored to your environment. Sources: Text and transcriptions | LiveKit Documentation | Agent speech and audio | LiveKit Documentation