Thanks — I can see the checkout page at
https://cloud.livekit.io/projects/p_17b3obmbeod/billing/checkout/build is showing a client-side exception and preventing you from completing checkout. I’m sorry you hit this — I’ll help you troubleshoot and gather the details we need to get it resolved.
Could you try these quick steps and share the results?
1. Check the browser console
â—¦ Open Developer Tools (usually F12 or Ctrl/Cmd+Shift+I) and go to the Console tab.
â—¦ Reload the checkout page and copy any error messages or stack traces shown there.
1. Try a quick isolate
â—¦ Reload the page (Ctrl/Cmd+R).
â—¦ Open the page in an Incognito/Private window.
â—¦ Try a different browser (Chrome, Firefox, Edge, Safari) if available.
1. Clear site data for
cloud.livekit.io
â—¦ In the browser, open site settings for
cloud.livekit.io and clear cookies/storage, or do a full cache clear for the site, then reload.
1. Note environment details
â—¦ Browser name and version (e.g., Chrome 120).
◦ OS (Windows/macOS/Linux) and whether you’re on desktop or a VM.
◦ The exact steps you took leading up to the crash (e.g., clicked “Upgrade plan” → selected plan → “Checkout” → crash).
What I can do next once you share the console logs and environment details:
• Look through the error stack trace to identify the failing frontend module or component.
• Suggest a targeted workaround if the error is caused by a transient client-side issue.
• If the logs point to a deployed frontend bug, I’ll collect the necessary details and escalate internally so the engineering team can patch it quickly.
If you paste the console errors and your browser/OS info here, we’ll take the next steps right away.
Sources:
Backup Egress Recordings |
Agent deployment overview | LiveKit Documentation