LiveKit Cloud web app crashed during checkout :thi...
# ask-ai
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LiveKit Cloud web app crashed during checkout 🤔
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Thanks for reaching out, Abdul. I'm an AI assistant and I'm here to help. Give me a moment while I research this topic.
Thanks — I can see the checkout page at https://cloud.livekit.io/projects/p_17b3obmbeod/billing/checkout/build is showing a client-side exception and preventing you from completing checkout. I’m sorry you hit this — I’ll help you troubleshoot and gather the details we need to get it resolved. Could you try these quick steps and share the results? 1. Check the browser console ◦ Open Developer Tools (usually F12 or Ctrl/Cmd+Shift+I) and go to the Console tab. ◦ Reload the checkout page and copy any error messages or stack traces shown there. 1. Try a quick isolate ◦ Reload the page (Ctrl/Cmd+R). ◦ Open the page in an Incognito/Private window. ◦ Try a different browser (Chrome, Firefox, Edge, Safari) if available. 1. Clear site data for cloud.livekit.io ◦ In the browser, open site settings for cloud.livekit.io and clear cookies/storage, or do a full cache clear for the site, then reload. 1. Note environment details ◦ Browser name and version (e.g., Chrome 120). ◦ OS (Windows/macOS/Linux) and whether you’re on desktop or a VM. ◦ The exact steps you took leading up to the crash (e.g., clicked “Upgrade plan” → selected plan → “Checkout” → crash). What I can do next once you share the console logs and environment details: • Look through the error stack trace to identify the failing frontend module or component. • Suggest a targeted workaround if the error is caused by a transient client-side issue. • If the logs point to a deployed frontend bug, I’ll collect the necessary details and escalate internally so the engineering team can patch it quickly. If you paste the console errors and your browser/OS info here, we’ll take the next steps right away. Sources: Backup Egress Recordings | Agent deployment overview | LiveKit Documentation