Hi, I'd like to dynamically update `min_interrupti...
# agents
c
Hi, I'd like to dynamically update
min_interruption_words
at a given moment in a call. The use case is I have two stages in my conversation: • one is a free conversation • one is answering to a list of closed questions with mostly one word answers expected (that's where I'd like to decrease
min_interruption_words
to 1 to avoid missing answers). It looks like we can't update it parameter on the agent. is there another way than creating a new agent and doing a handover, which is a bit brute force?
l
I'd be interested what others say, but I like your current handover approach to be honest, I wouldn't consider it brute force as that's what handover is designed to do (change agent behaviour mid-conversation) I did consider suggesting TaskGroups, like this survey example, but that would still use the same
min_interruption_words
setting, so doesn't really achieve your goal