Hi! I created an agent on the free tier. After playing around with it for half a day, it just stopped working. The agent no longer initiates the conversation, the user's voice isn't transcribed, etc. It happens both in the agent preview and when using the deployed agent from a client. The only thing that works is the background audio.

Are you using LiveKit inference or your one STT,TTS, and LLM provider? Do you have a session ID where this happened?

here's the latest ID: RM_uihtV4TZzf4P

Do you see anything in Agent Insights?

Screenshot 2025-12-29 at 20.55.28.png

Strange that you hear background audio but you have none selected there.

I had insights disabled, I'll enable it and start another session

That makes me think anouther agent is gettin ghte call.

I only enabled background audio for testing, but disabled it afterwards

See anything in your agent logs?

ah, here it is:

lm_request_run: APIStatusError: LLM token credit quota exceeded, category: MaxGatewayCredits, remaining_limit: 0, current_usage: 0, session_id:

I will bring it up with the UX team

thank you