Hello LiveKit Support Team, We are using LiveKit Cloud (India West) with SIP trunks and Agents. Outbound SIP calls via Agents are working correctly, but inbound SIP calls never reach the agent. Observed behavior Telecom provider sends SIP INVITE to LiveKit LiveKit responds with

100 Processing

No room is created No agent job is created • No

received job request

logs appear • Call eventually times out on the provider side Details • Inbound DID: +918071387150 • LiveKit SIP URI: 3bdq2zu15gd.sip.livekit.cloud • Region: India West • Agent name: outbound-caller What we have verified Inbound SIP trunk is configured correctly • Dispatch rule type is Individual • Room prefix is empty • Number filtering is removed • Agent is running and registered • SIP transport is UDP • Provider confirms INVITE is sent and acknowledged by LiveKit This strongly suggests that Inbound SIP → Agents routing is not enabled for our project or there is an issue with inbound SIP dispatch in our account. Request Please: 1. Confirm whether inbound SIP routing to Agents is enabled for our project 2. Enable it if currently disabled 3. Or advise if this feature requires plan changes or manual activation Thank you for your support. Regards, Shikhar Verma

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