Hello everyone, I'm still experiencing the issue w...
# telephony
h
Hello everyone, I'm still experiencing the issue where inbound SIP calls from Telnyx reach LiveKit successfully, but no rooms or sessions are being created. Current status after verification: SIP Trunk "Tabatha Telnyx" (ST_oqDQYFLtzZdc) exists and is configured with number +3352533XXXX • Dispatch Rule "Tabatha rule" (SDR_zCDx7YoiYRmf) exists and is active with pattern call-<caller>_<random>_ • Agent "Tabatha" is connected and showing as ready (Worker ID: AW_nN43uhP5djF9) • SIP INVITE reaches LiveKit endpoint (confirmed in Telnyx logs) • Transport protocol: TCP (as recommended by LiveKit) • Port: 5062 Problem details: • SIP INVITE successfully reaches 19irfjol0s0.sip.livekit.cloud:5062 • Worker shows activity (capacity changes) but no entrypoint() execution • No rooms are created in LiveKit Cloud • No sessions are started • Call does not appear in LiveKit Cloud interface SIP INVITE details: Call-ID: 9f051932-ac05-47d2-aef9-305d367e70c3 From: +3360734XXXX@sip.telnyx.eu To: +33525331474@19irfjol0s0.sip.livekit.cloud:5062 Transport: TCP Note: P-Asserted-Identity shows "TN-Validation-Failed" (Telnyx validation issue) What I've verified via CLI: Trunk exists: lk sip inbound list shows ST_oqDQYFLtzZdc with number +3352533XXXX • Dispatch rule exists: lk sip dispatch list shows SDR_zCDx7YoiYRmf with pattern call-<caller>_<random>_ • Agent is registered and ready Request: Could you please check in your server-side logs why the INVITE with Call-ID 9f051932-ac05-47d2-aef9-305d367e70c3 is not creating a room? Since the call reaches LiveKit but no room is created, there might be an issue with the dispatch rule matching or room creation process. I don't have access to detailed trunk configuration (transport protocol, port settings) in the web interface or CLI - the JSON only shows basic information (ID, name, numbers, krispEnabled). Could you verify the trunk configuration on your side? Thank you for your assistance.
l
Is the call showing at all on the telephony dashboard? https://cloud.livekit.io/projects/p_/telephony the call ID from the LiveKit side will start
SCL_
. From what you are saying, it feels like the call is not reaching us, since no room is being created - can you share the pcap for a failed call?