mammoth-beach-64868
12/24/2025, 10:39 AMtall-airline-16756
12/24/2025, 10:39 AMtall-airline-16756
12/24/2025, 10:39 AMwait_until_answered=true and the call never being answered in time.
To help diagnose and fix this, please share:
1. The code snippet or API call you use to create the SIP participant (include parameters like wait_until_answered).
2. Whether wait_until_answered is set to true.
3. The region your LiveKit instance is hosted in.
4. Any recent changes to your SIP trunk configuration (SIP server IPs, credentials, codecs, TLS/SRTP settings).
5. Provider-side SIP logs (INVITE, 1xx/2xx/3xx/4xx responses) if available.
6. Any network/firewall rules or NAT between LiveKit and the SIP provider.
Quick troubleshooting steps you can try now
• Try the same call with wait_until_answered=false to confirm the timeout is tied to waiting for an answer.
• Verify the SIP trunk is reachable from your LiveKit host (SIP INVITE can be proxied/tested from the same network).
• Confirm codecs and transport (UDP/TCP/TLS) match what the provider expects.
• Check for dropped packets or high latency between LiveKit and the provider.
Send the requested details and any SIP traces you can, and I’ll help pinpoint the cause and next steps.
Sources: Agents telephony integration | LiveKit docs | Outbound Calling Script | LiveKit docs