My workspace hit a limit and the billing page is l...
# ask-ai
a
My workspace hit a limit and the billing page is locked to a screen with a note stating "Something went wrong!". Im unable to upgrade - this is hitting some of our live use cases.
t
Thanks for reaching out, Johnson. I'm an AI assistant and I'm here to help. Give me a moment while I research this topic.
Thanks — I’m sorry this is blocking your live use cases. I’m looking into the billing/upgrade issue now. To help me diagnose and resolve it quickly, could you provide: • Your workspace name or workspace ID • Any recent billing changes you made (attempted upgrade plan, payment method update) • A screenshot of the "Something went wrong!" billing page (if possible) • The exact time (with timezone) you first saw the error • Whether other workspace owners/admins see the same page Once you share those, I’ll investigate the billing state and next steps to get your workspace upgraded ASAP.
a
Workspace/project name:
hirednow-dev
Project: projects/p_2q734pwk321
t
Thanks — I see the workspace
hirednow-dev
(projects/p_2q734pwk321) and the screenshot showing the top banner saying you’ve exceeded the free tier and the Billing page error “Something went wrong!” with a “Try again” button. I’m sorry this is hitting your live use cases — let’s get it working. Please try these quick checks so I can narrow the cause: 1. Click Try again and tell me whether the error persists or any new message appears. 2. Open the billing page in an incognito/private window or a different browser (Chrome/Firefox). Does it load there? 3. Clear cached site data for the app or hard-refresh (Ctrl/Cmd+Shift+R) and retry. 4. If possible, try from another network (home/mobile hotspot) to rule out network/proxy interference. 5. Verify you’re signed in with a workspace owner/admin account. Do other owners see the same error? 6. If you recently changed payment details or tried an upgrade, tell me the exact action and approximate time (timezone). If the error persists after these checks, tell me: • Whether the “Try again” button stays enabled and what happens after you click it, • The exact time (with timezone) you last tried and any browser console errors (if you can copy them). I’ll use your responses to determine the next remediation steps.