Hey a number is transferring a call to our AI agen...
# agents
g
Hey a number is transferring a call to our AI agent. The number is sending the original caller Id to us. Is there a way to know where it was transferred from given there can be multiple sources?
✅ 1
r
not reliably unless the upstream system passes source info. caller ID alone isn’t enough for transferred calls. you’ll need either a custom SIP header, separate DIDs/trunks per source, or provider-level metadata. LiveKit can read custom SIP headers as participant attributes when the SIP leg join.