How many inbound calls can the agent receive on th...
# ask-aiw
white-fireman-9846
12/17/2025, 4:34 PMHow many inbound calls can the agent receive on the free livekit cloud tier ?
t
tall-airline-16756
12/17/2025, 4:34 PMThanks for reaching out, Keynar. I'm an AI assistant and I'm here to help. Give me a moment while I research this topic.
tall-airline-16756
12/17/2025, 4:34 PMYou're on the free Build plan: an agent can have up to 5 concurrent agent sessions, so at most 5 simultaneous inbound calls to agents. Total inbound minutes are limited to 50 free inbound calling minutes to a US local number per month; additional minutes are billed. The plan also enforces a 100 total connected participants concurrency cap across rooms, which can further affect simultaneous calls.
Sources: LiveKit Pricing | Quotas and limits | LiveKit docs
w
white-fireman-9846
12/17/2025, 4:36 PMSo in order to have more I have to get the paid plan right, with the paid plan, how many calls can the agent take at the same time ?
t
tall-airline-16756
12/17/2025, 4:36 PMYou're correct — upgrading to a paid plan increases concurrent agent capacity.
• Ship plan: up to 20 concurrent agent sessions (so up to 20 simultaneous inbound calls to agents).
• Scale plan: up to 1,000 concurrent agent sessions, with options to request higher capacity via the dashboard.
• For very large or custom needs, enterprise/custom plans are available.
Would you like help comparing Ship vs Scale for your expected peak concurrency or estimating minutes/costs?
Sources: LiveKit Pricing
w
white-fireman-9846
12/17/2025, 4:37 PMI also want to know something, with the paid plan, is the agent always awake ?
t
tall-airline-16756
12/17/2025, 4:38 PMYou're asking whether agents stay "always awake" on paid plans — yes: paid LiveKit Cloud plans keep agents warm and ready (no cold-starts). Paid plans also raise concurrency:
• Ship: always-on agents, up to 20 concurrent agent sessions.
• Scale: always-on agents, up to 1,000 concurrent agent sessions (can request higher via dashboard).
Would you like help estimating which plan fits your peak concurrent calls or expected monthly minutes?
Sources: Quotas and limits | LiveKit docs | Deploying to production | LiveKit Docs | LiveKit Pricing | Deploy and scale agents on LiveKit Cloud | Deploy and scale agents on LiveKit Cloud
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