LiveKit Community

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Hi Team,
I'm hitting `media-timeout` quite frequent. This is one of the session <https://cloud.livekit.io/projects/p_3rz58hw6pyh/telephony/SCL_G7xNg6BNFBGm/outbound>. The sip number is from Twilio.
I've also noticed that when this happened the session length would be divisible by 15 seconds. And most of the time when this occur, it's when the agent is speaking a long, long speech.
Please help me dig into this.

<@U08CKJH7C12> <@U09G4AF3NFR> Please help

So the call is established and audio is flowing in both directions just fine. And then some calls terminate with media timeout?

If you have Agent Insights enabled. Can you share download the call data and share it in a DM to me? Please link to this thread so I know what that data is for.

&gt; So the call is established and audio is flowing in both directions just fine. And then some calls terminate with media timeout?
Yes

&gt; If you have Agent Insights enabled. Can you share download the call data and share it in a DM to me? Please link to this thread so I know what that data is for.
Will do, tysm.