Hello team, I am seeing a behaviour which is hampering my customer experience. here is the case
1. User calls AI number. AI agents joins room and talk.
2. User ask for human assistance. Call gets transferred via call conference.
3. AI session is closed.
4. Process getting killed . But user and Human agent are talking
5. New job request is received with same room name
6. New AI agent session is created and it joins the same room. Now three people are talking..
How to resolve this issue. Please help