Hi I am scale user, and having 500 concurrency lim...
# telephonyr
refined-petabyte-21407
12/15/2025, 6:03 PMHi I am scale user, and having 500 concurrency limit but still the agent join time is hitting 200,000 ms and calls are getting dropped why ?
Dose livkit have restrictions or something in agents servers, where they allow limited number of parallel rooms ??
refined-petabyte-21407
12/15/2025, 6:04 PMBecause of this we are facing huge amount of call drops/.
r
refined-appointment-81829
12/15/2025, 10:46 PMYour plan will not change how fast an agent joins a call. In no case should it take 200 seconds for an agent to join a call.
refined-appointment-81829
12/15/2025, 10:46 PMI think you should check your agent code.