3/10 merges this happens
I am getting intermittent...
# agentsf
fierce-zoo-69908
12/12/2025, 9:12 AM3/10 merges this happens
I am getting intermittent error
Failed to merge calls: Error: moveParticipant requires LiveKit Cloud. Please ensure you are using LiveKit Cloud or update your SDK version.fierce-zoo-69908
12/12/2025, 9:12 AM Copy code
<https://workflo-prod-xgnjo89r.livekit.cloud>fierce-zoo-69908
12/12/2025, 9:13 AMeverything looks correct and sometimes it works and sometimes it is not
fierce-zoo-69908
12/12/2025, 9:14 AM Copy code
"livekit-server-sdk": "^2.14.2",fierce-zoo-69908
12/12/2025, 9:15 AM@refined-appointment-81829 pls help
r
refined-appointment-81829
12/12/2025, 2:30 PMWhat is your usecase? How can I reproduce this?
refined-appointment-81829
12/12/2025, 2:30 PMCan you give me a link to a call on your dashboard that this happened to so I can check the logs?
f
fierce-zoo-69908
12/12/2025, 2:59 PMMy use case is warm transfer
1. user receives a call , agent and sip in a room
2. agent initiates a transfer
3. server creates a new room2 and makes outbound call to phone2
4. after brief agent2 finishes the call in room2
5. server drops agents from both rooms
6. server moves phone2 into room1
r
refined-appointment-81829
12/12/2025, 3:00 PMDo you have a source call id (room1) and a destination call id (room2) where you go that error. They start with
SLC_f
fierce-zoo-69908
12/12/2025, 3:00 PM Copy code
🎙️[TransferCallNode] Moving human agent EG_TZ7VCVPRnDLm from room-ab55ccc3-75a7-4dfb-b6dc-337b629b6828-human-agent to room-ab55ccc3-75a7-4dfb-b6dc-337b629b6828fierce-zoo-69908
12/12/2025, 3:01 PMchecking call ids
r
refined-appointment-81829
12/12/2025, 3:01 PMhmm. so you are trying to move the egress and not the participant?
👀 1
f
fierce-zoo-69908
12/12/2025, 3:02 PMhmmmm
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