Hi Guys, I am trying to connect my agent to exote...
# agents
f
Hi Guys, I am trying to connect my agent to exotel without SIP approach. The DID is of exotel when a call is triggered to the inbound number of exotel i receive a event on a webhook in return i want to send my livekit wss url (dynamic to participant and specific room) this wss is being used by exotel to stream audio data to agent for starting the conversation. I setup a custom wss url and it works well but need to figure out along with Livekit Cloud wss dynamic generation since we are on a scale plan on livekit cloud. any ideas or doc we can refer to ?
l
For Exotel, I have been referring folks back to this older thread: https://livekit-users.slack.com/archives/C07FRP66XGE/p1759865407397159. In short, I think you will need to contact their support. We don't have any docs or KB article about this, but it would probably make sense to have one - it's on my list.