Hi , I’m using Exotel for both outbound and inboun...
# telephony
s
Hi , I’m using Exotel for both outbound and inbound calls. For outbound calls, the agent can’t directly dial out through Exotel, so we implemented a workaround: when an outbound call is needed, we originate two separate calls—one to the user and one to the agent—so for the agent it effectively behaves like an inbound call. Both legs are then bridged so they can talk. Given this setup, I want to know: is it possible for the agent to initiate a call transfer? If so, what would be the recommended approach?