Hello team, we are experiencing an issue transferr...
# telephonya
ancient-hospital-67205
12/03/2025, 4:44 PMHello team, we are experiencing an issue transferring calls from Telnyx phone numbers to a specific phone number. The cloud api says the call transfer was successful, but no records of it ever being triggered appear. Here is an example room ID: RM_F5U4BBkoN2wS
ancient-hospital-67205
12/03/2025, 5:40 PMwe are using livekit cloud, and we are calling the sip.transfer_sip_participant(). So far we've been able to transfer calls successfully to other numbers, but this one particular number is giving us issues and we cant tell whats happening.
r
refined-appointment-81829
12/03/2025, 9:13 PMYou need special permission and setup from Telnyx to enable transfers.
a
ancient-hospital-67205
12/03/2025, 9:34 PMThank you!, Anything in particular i can point their support team ?
r
refined-appointment-81829
12/04/2025, 12:29 AMNot sure. You will need to talk to them about it. But I suppose you need to let them know your usecase.