Anyone got tips or tactics to block spam & robo ca...
# telephonyb
breezy-knife-25008
12/02/2025, 4:58 AMAnyone got tips or tactics to block spam & robo calls from hitting your agent?
r
refined-appointment-81829
12/02/2025, 4:07 PMI would like to know how to keep them from hitting my cell phone too. So I hope you get a great answer to this question.
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b
breezy-knife-25008
12/02/2025, 6:17 PMI rarely answer my cell. But Agents pick up everything and we get charged for it. The only idea I have so far is phone prompts at the Telephony end.
Not sure how to do this on Telnyx (which I use now), but on Twilio you can start the call there with: Press 1 for Sales. Press 2 for Support. Then after you press it forwards to the agent. I haven't tried this with livekit yet but did it with twilio forwarding to an 11 labs agent directly on their platform.
r
refined-appointment-81829
12/02/2025, 7:02 PMYou can handle DTMF in your agent. But at that point the call was answered already
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refined-appointment-81829
12/02/2025, 7:03 PMThere is a way to check the "number" before answering but I think that does not solve your problem since most telemarketing uses neighbor number spoofing these days.
refined-appointment-81829
12/02/2025, 7:04 PMIt is a hard problem since folks in that space are generally trying to trick folks into answering and are using tactics to do that.
refined-appointment-81829
12/05/2025, 6:46 PMWas chatting about this thread with the team. We are thinking through ways to make this easier problem to solve for developers like you.
One possible path is looking at Shaken/Stir headers to see if callers number is proper authorization to use that number.
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breezy-knife-25008
12/05/2025, 11:55 PMOh nice, thanks for following up. It might not be a fit for my use case: Context I will function as an agency providing agents to an array of SMEs. Each SME has their own agent/project. So I don't think I'd know which numbers would qualify to call their number (or the number I provide for them)