how is the cold transfer implemented not in twilio...
# ask-ai
p
how is the cold transfer implemented not in twilio but other pbx. locally.
t
Thanks for reaching out, Bryner. I'm an AI assistant and I'm here to help. Give me a moment while I research this topic.
Thanks for reaching out! Just to make sure I understand correctly, are you asking about how cold transfers work within LiveKit's SIP integration, or are you thinking about traditional on-premise PBX systems? LiveKit handles cold transfers using the SIP REFER method, and I’d be happy to share more details tailored to what you’re interested in. Let me know how I can help! Sources: Transferring calls | LiveKit Docs | Using Wavix to accept and make calls | LiveKit Docs | SIP overview | LiveKit Docs | Agents telephony integration | LiveKit Docs | Agents telephony integration | LiveKit Docs
p
sure help.
t
Hi there! I’d love to help you understand how LiveKit handles cold transfers using SIP integration through the
TransferSIPParticipant
API. This API uses the SIP REFER method to smoothly forward a caller to another phone number or SIP endpoint. Let me walk you through the process: 1. Ensure Trunk Provider Support: It’s important that your SIP trunk provider supports SIP REFER. For example, if you’re using Twilio, you’ll want to make sure “Call Transfer (SIP REFER)” and “Enable PSTN Transfer” are enabled in your trunk settings. 2. Call the API: You’ll use the
TransferSIPParticipant
API, providing details like the room name, participant identity, and the destination number or SIP URI (such as
tel:+1234567890
or
sip:user@host
). 3. Session Termination: Once the transfer is complete, the caller will leave the LiveKit room, and the session will end. Here’s a friendly example of how you might use the API in Node.js:
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import { SipClient } from 'livekit-server-sdk';

async function transferParticipant(participant) {
  const sipClient = new SipClient(
    process.env.LIVEKIT_URL,
    process.env.LIVEKIT_API_KEY,
    process.env.LIVEKIT_API_SECRET
  );

  const transferTo = "tel:+15105550100";

  await sipClient.transferSipParticipant(
    'open-room',
    participant.identity,
    transferTo
  );
  console.log('Transfer initiated');
}
If you’d like, I’m here to provide more details or examples in Python and CLI too—just let me know how I can assist you further! Sources: test/integration/sip_test.go | Transferring calls | LiveKit Docs | Agents telephony integration | LiveKit Docs | Using Wavix to accept and make calls | LiveKit Docs | pkg/service/sip.go
p
using python agent pls
t
I'd love to help you with implementing a cold transfer using LiveKit's SIP integration in Python! Here's a simple example that you can follow:
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import asyncio
import logging
from livekit import api
from livekit.protocol.sip import TransferSIPParticipantRequest

# Set up logging
logger = logging.getLogger("transfer-logger")
logger.setLevel(<http://logging.INFO|logging.INFO>)

async def transfer_call(participant_identity: str, room_name: str):
    async with api.LiveKitAPI() as livekit_api:
        transfer_to = 'tel:+14155550100'  # Replace with the destination number or SIP URI

        transfer_request = TransferSIPParticipantRequest(
            participant_identity=participant_identity,
            room_name=room_name,
            transfer_to=transfer_to,
            play_dialtone=False  # Optional: Set to True to play a dialtone during transfer
        )

        await livekit_api.sip.transfer_sip_participant(transfer_request)
        <http://logger.info|logger.info>(f"Successfully transferred participant {participant_identity} to {transfer_to}")

# Example usage
if __name__ == "__main__":
    participant_id = "example-participant"  # Replace with the participant's identity
    room_name = "example-room"  # Replace with the room name

    asyncio.run(transfer_call(participant_id, room_name))
Just make sure to replace
participant_identity
,
room_name
, and
transfer_to
with the values that fit your situation. If anything feels unclear or you want to dive deeper, please don't hesitate to reach out—I'm here to help!