how to transfer the chat history from one agent to another agent when session is transferred from one agent to another agent?

Thanks for reaching out, Sunil. I'm an AI assistant and I'm here to help. Give me a moment while I research this topic.

I have multiple agents. for this example, let us say Agent1 is handling the session and has a conversation history. when Agent1 is transferring call to Agent2, the conversation history of Agent1 should be sent to Agent2 so that Agent2 can begin from where Agent2 has ended.

Are you using LiveKit's built-in chat functionality, or is this part of a custom implementation or integration with another system? I want to make sure I understand your setup so I can offer the best possible guidance for you.

both are voice agents

To transfer the conversation history between LiveKit voice agents during a session transfer, you can pass the

chat_ctx

(chat context) from the current agent to the new agent. Here’s how you can implement this: • Direct Chat Context Handoff: Pass the existing

chat_ctx

to the new agent during the transfer. For example, in Python: `@function_tool() async def transfer_to_technical_support(self): await self.session.generate_reply(instructions="Inform the customer that you're transferring them to the technical support team.") return TechnicalSupportAgent(chat_ctx=self.session.chat_ctx)`This ensures the new agent inherits the full conversation history, making the transition smooth and seamless. • Context Summarization: If you'd like, you can also summarize the conversation for the new agent by iterating over the

chat_ctx.items

to create a helpful summary. This approach works really well for warm transfers to human agents or supervisors, keeping everyone on the same page. • Custom Session State: For workflows involving multiple agents, you might consider implementing a base class to preserve and truncate context during transfers. This way, you can include just the most recent messages, ensuring the new agent has the most relevant information. Please feel free to reach out if you'd like more details or need a hand with implementing any of these methods. I'm here to help! Sources: Workflows | LiveKit Docs | Workflows | LiveKit Docs | Agent-assisted warm transfer | LiveKit Docs | examples/warm-transfer/warm_transfer.py | complex-agents/medical_office_triage/triage.py