how to integrate exotel with livekit for inbound c...
# ask-ai
s
how to integrate exotel with livekit for inbound call?
t
Thanks for reaching out, Ajay. I'm an AI assistant and I'm here to help. Give me a moment while I research this topic.
I'm here to help you smoothly integrate Exotel with LiveKit for your inbound calls. Let's walk through the steps together: 1. Set Up Exotel SIP Trunk: Start by configuring your Exotel SIP trunk to direct inbound call traffic to your LiveKit SIP endpoint. You’ll find this SIP endpoint in your LiveKit project settings (for example,
vjnxecm0tjk.sip.livekit.cloud
). 2. Configure LiveKit: Next, create an inbound SIP trunk within LiveKit and link it to your Exotel phone number. You can easily do this through the LiveKit Cloud dashboard or CLI. 3. Create a Dispatch Rule: This step helps you define how incoming calls are routed into LiveKit rooms. For instance, you might want to route each caller to a unique room with a specific prefix. 4. Optional - Set Up an AI Voice Agent: If you’d like, you can use LiveKit's Agents framework to create a voice agent to assist with handling calls. If you want to dive deeper or need more detailed guidance, please check out the SIP Trunk Setup Guide and the Inbound Calls Quickstart. I’m confident these resources will be really helpful! Sources: SIP overview | LiveKit Docs | SIP trunk setup | LiveKit Docs | Accepting incoming calls | LiveKit Docs | Agents telephony integration | LiveKit Docs
s
but exotel does not have anything called sip trunck setup
t
Thanks for reaching out! Exotel does support SIP integration with LiveKit, though it might not always be labeled as "SIP trunk setup" in their configuration. To help you better, could you share a bit about how you’re currently managing inbound call routing in Exotel? For example: • Do you have a phone number purchased through Exotel? • How are your inbound calls routed right now—perhaps to an IVR, an agent, or an external system? • Are there settings available for configuring SIP endpoints or forwarding calls externally? Once I have a clearer picture, I’ll be happy to guide you step-by-step on connecting Exotel with LiveKit. Sources: SIP overview | LiveKit Docs | SIP trunk setup | LiveKit Docs | SIP APIs | LiveKit Docs