Is there a mitigation strategy if all our calls ti...
# ask-ait
tall-autumn-57974
09/22/2025, 7:56 AMIs there a mitigation strategy if all our calls timeout when trying to reach our LiveKit SIP URI ? Currently all our prod is down because SIP connection timeouts:
Copy code
Debug Event SID
NO6da057ec85c65b062f86b2711ea183a4
Warning
32011Request timeout with <sip:+33974992567@5rzkc7cwlno.sip>.livekit.cloud
Message
Request timeout with <sip:+33974992567@5rzkc7cwlno.sip>.livekit.cloudt
tall-airline-16756
09/22/2025, 7:56 AMThanks for reaching out, Pierrick. I'm an AI assistant and I'm here to help. Give me a moment while I research this topic.
tall-airline-16756
09/22/2025, 7:56 AMI'd love to help you with the timeouts you're experiencing. Could you share a bit more about your SIP setup and what's been going on? For instance:
• Are you working with a particular SIP provider or using a custom configuration?
• Have there been any recent changes to your network or SIP settings that you’re aware of?
• Is this happening with all calls, or just certain ones?
Knowing these details will really help us figure out the best way to address the issue together.