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when should you add hidePhoneNumber to dispatch ru...
# ask-ai
g
when should you add hidePhoneNumber to dispatch rule
t
Thanks for reaching out, Aumesh. I'm an AI assistant and I'm here to help. Give me a moment while I research this topic.
Let's talk about when you might want to add the 
hidePhoneNumber
field to a dispatch rule. It’s really helpful in a few key situations: • General privacy protection: This helps keep caller phone numbers private in your system for inbound SIP calls. By default, LiveKit uses the caller’s phone number to create participant identities and attributes, so this adds an extra layer of privacy. • Compliance with privacy regulations: If you’re working with rules like HIPAA or GDPR that restrict storing or sharing phone numbers, this is a great way to stay compliant. • Preventing downstream exposure: It also makes sure phone numbers don’t get passed along to other systems that use participant data. When you turn this on, the phone number is replaced with a hashed identity, and the participant name shows a masked version (like “Phone XXXX”). This way, your application workflow stays private and compliant, giving you peace of mind. Sources: src/main/kotlin/io/livekit/server/SipServiceClient.kt | SIP APIs | LiveKit Docs | sip/sip_test.go | packages/livekit-server-sdk/src/SipClient.ts
g
I thought livekit is compliant anyway
t
Thanks so much for reaching out! I want to share that LiveKit is thoughtfully designed to help you stay aligned with important privacy regulations like GDPR and HIPAA. That said, it’s not automatically compliant right out of the box—you’ll need to set up some specific configurations and agreements to get there: • GDPR: We offer a Data Processing Addendum (DPA) that covers all the necessary safeguards for data processing and cross-border transfers, helping you meet GDPR requirements. • HIPAA: To handle Protected Health Information (PHI), you’ll need to sign a Business Associate Agreement (BAA) with LiveKit and use our designated HIPAA-eligible services. LiveKit takes data protection seriously with strong measures like encryption, pseudonymization, and data minimization. Ultimately, compliance depends on how you set up and use the platform, and I’m here to help you every step of the way. Just let me know if you’d like more details on enabling these safeguards—I’m happy to assist! Sources: HIPAA Eligible Products and Services | LiveKit Security | LiveKit | LiveKit
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