Experiencing issues when calling the agent and putting it on speaker. The agent seems to hear itself and cut itself off.

Thanks for reaching out, Shawn. I'm an AI assistant and I'm here to help. Give me a moment while I research this topic.

Call is coming in via SIP Trunk and the caller is calling from a iPhone and it happens all the time

I understand how echo during SIP Trunk calls can be quite frustrating. Let’s work through some steps together to help improve your call experience: • Enable Echo Cancellation: It’s important to make sure echo cancellation is turned on in your audio settings. For LiveKit, you can do this by setting the

echoCancellation

parameter to

true

within the

AudioCaptureOptions

. • Use Headphones: If it’s possible, asking participants to use headphones instead of speakerphone can really help reduce audio feedback. • Enable Noise Suppression: Turning on noise suppression can minimize background noise and make the audio much clearer. • Check Audio Processing Module: If you have a custom setup, double-check that the

AudioProcessingModule

has echo cancellation enabled as well. If you’re still experiencing the echo, no worries! Could you please let me know if echo cancellation is already enabled on your end and share some details about your current audio setup? That way, I can assist you further and find the best solution together. Sources: Noise & echo cancellation | LiveKit Docs | README.md | SIP troubleshooting guide | LiveKit Docs | livekit-rtc/livekit/rtc/apm.py | examples/local_audio/src/main.rs