after ending the call with the agent is there a wa...
# ask-ai
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after ending the call with the agent is there a way to prevent the following error? ERROR livekit - livekit:rtc engine663livekit:rtc_engine - failed to reconnect to the livekit room
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Thanks for reaching out, Anuar. I'm an AI assistant and I'm here to help. Give me a moment while I research this topic.
I'm sorry to hear you're encountering the error "failed to reconnect to the livekit room." This usually happens when the LiveKit client SDK has trouble reconnecting after a disconnection. Here are some common reasons why this might occur: • Network Disruptions: Sometimes, temporary or longer network interruptions can make it hard to reconnect. • Exhausted Reconnection Attempts: The SDK tries multiple times to reconnect, but if the problem continues, it might give up. • Invalid or Expired Credentials: Reconnecting requires a valid WebSocket URL and access token, so please double-check those. • Signaling or ICE Restart Failures: If there are issues during signaling or ICE negotiation, it can block the reconnection process. • Server-Side Issues: Sometimes, server shutdowns or room deletions can cause this error too. To help avoid this error, it's a good idea to ensure your network is stable, your credentials are up to date, and your server settings are properly configured. If you’d like, I’m here to help you troubleshoot further—just let me know! Sources: src/room/ReconnectPolicy.ts | livekit-android-sdk/src/main/java/io/livekit/android/room/Room.kt | Docs::Home | Flutter SDK | livekit/livekit_composite | DeepWiki | livekit/src/rtc_engine/mod.rs