Hi livekit community, I have an agent who can make outbound calls via twilio. During the testing phase I have noticed the agent creates the chat room and is waiting there but the call does not go to the actual mobile phone but on the logs I can see the SIP is also in the chatroom. Also the chat room stays active after the call as well. I am not sure whether this is the right place to ask this question even. But pointing me in the right direction is very much appreciated. Thank you in advance.

Do you have a session ID or Call ID where this happened? They will start with either

RM_

or

SCL_

.

Yes here are two room ids and session ids RM_KCDT26KyH6EP SCL_XDVR9pH7CJGN SCL_59arRdiLouFj RM_FHVD5rdWfj8K

Looking at

SCL_XDVR9pH7CJGN

)/`RM_KCDT26KyH6EP` I see the call was dialed and answered. If you look at the PCAP from Twilio you should see the answer (200OK). Looking at the destination phone number I question if you are actually dialing the correct phone number. Should the number be to someone in the US (+1) or Sri Lanka (+94)? I am not sure why your "mobile" would not ring if you are dialing the correct number.

From the twilio side we put a support ticket as well. Based on what we heard local carriers had a routing issue and they are fixing it. Thanks for your input @refined-appointment-81829 😊

Good to know incase I see more folks report this. Thanks for letting me know.