To make sure multiple agents aren’t ending up in the same room when you have several dispatches going on, you can use explicit agent dispatch with SIP dispatch rules. Here’s a simple way to do it: 1. Create a SIP Dispatch Rule: • Use

SIPDispatchRuleIndividual

to set up a new room for each caller. • Specify which agent to dispatch by using the

roomConfig.agents

field.

{
  "rule": {
    "dispatchRuleIndividual": {
      "roomPrefix": "call-"
    }
  },
  "name": "My dispatch rule",
  "roomConfig": {
    "agents": [
      {
        "agentName": "inbound-agent",
        "metadata": "job dispatch metadata"
      }
    ]
  }
}

Here’s what it means: • `dispatchRuleIndividual`: This creates a brand new room for each caller, so every call stays in its own space. • `roomPrefix`: Adds a prefix to the room name, like "call-123", to keep things organized. • `roomConfig.agents`: Picks which agent gets dispatched to the room. Why this helps: • Every caller gets their own private room with just one agent. • This stops multiple agents from ending up in the same room by accident. If anything’s unclear or you want to dive deeper, just let me know—I’m happy to help!