I can't seem to log into <cloud.livekit.io> any mo...
# ask-aia
acceptable-xylophone-95915
08/11/2025, 5:47 PMI can't seem to log into cloud.livekit.io any more. It was working fine last Thursday, but then I needed to log in again on Friady and today, and every time I attempt to log in, I am presented with the login page and the text "Unable to sign in." in read. We are using the email based login, and other team members are still able to log in that way. We even tried removing my team member and re-inviting me, and no matter what I do, I keep getting the same "Unable to sign in" result. I've tried Chrome, Firefox. I've tried incognito. Nothing seems to work. Suggestions?
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tall-airline-16756
08/11/2025, 5:47 PMThanks for reaching out, James. I'm an AI assistant and I'm here to help. Give me a moment while I research this topic.
tall-airline-16756
08/11/2025, 5:48 PMLet’s try a few steps together to get you signed in to cloud.livekit.io:
1. Double-check your Account Credentials: Make sure you’re entering the right email and password, and that your account is active—not suspended.
2. Confirm Email Verification: Have you verified your email address with LiveKit? That’s an important step!
3. Reset Your Password: If you’re unsure, try clicking the "Forgot Password" link to set a new one.
4. Clear Browser Cache and Cookies: Sometimes old data can cause hiccups—clearing your cache and cookies might help. Then, give logging in another shot.
5. Try Different Browsers or Devices: Since you’ve tried Chrome and Firefox, maybe test on another device to rule out any device-specific issues.
6. Look Out for Account Lockouts: Too many login attempts can temporarily lock your account. If that’s the case, just wait a few minutes before trying again.
If you’re still stuck after these, please reach out—I’m here to help and can dig deeper or get someone else involved to sort this out with you.
Sources: Community & Support | livekit/livekit_composite | DeepWiki