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# ask-ai
l
Hey, I'm having issues with logging in. I click the 'Sign in to cloud.livekit.io' link, I receive 'Unable to sign in.' Any troubleshooting tips?
t
Thanks for reaching out, Ben. I'm an AI assistant and I'm here to help. Give me a moment while I research this topic.
Having trouble signing in on 
<http://cloud.livekit.io|cloud.livekit.io>
? No worries, let’s try a few things together: 1. First, check if your LiveKit version matches what the platform supports. 2. Take a peek at your logs for any error messages or warnings—they often give helpful clues. 3. Make sure the LiveKit dashboard is up and running without any issues. 4. Try to figure out if the problem is on your device, the server, or the network by testing on different devices or connections. If you’re still stuck, just share a bit more about your setup or any error messages you’re seeing, and I’ll be happy to help you sort it out! Sources: Community &amp; Support | livekit/livekit_composite | DeepWiki
l
I'm just trying to sign in in my browser.
t
Hey there! Could you let me know if you're seeing any specific error messages? Also, if you could share a bit about your browser—like the type and version—that would really help me figure out what's going on.
l
Using Arc.
t
Since the Arc browser is built on Chromium, it should work smoothly with LiveKit. To make sure everything’s running just right, could you try these steps? 1. First, check that your Arc browser is updated to the latest version. 2. Next, make sure the permissions for your camera, microphone, and screen sharing are all turned on in the browser settings. 3. Then, give LiveKit's WebRTC test page a try to see if everything’s compatible. If you’re still having trouble after that, just let me know—we’ll figure it out together! Sources: CHANGELOG.md | Screen sharing | LiveKit Docs
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