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# ask-ai
s
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t
Thanks for reaching out, Avinash. I'm an AI assistant and I'm here to help. Give me a moment while I research this topic.
p
sure
t
Hey there! Could you help me understand a bit better which part of the issue you'd like some extra help with? For example: • Is it about the stream closing and the session disconnecting? • Or maybe network errors like "WinError 64"? • Or is there another specific error or behavior you're noticing? The more details you can share, the better I can assist you. I'm here to help!
p
I want to know why this error is shwoing up
t
Hey there! The error "WinError 64: The specified network name is no longer available" usually points to a network connectivity hiccup. Let’s walk through some common causes and easy steps to get this sorted out: • What Might Be Going On: ◦ Your connection to the LiveKit server might have dropped. ◦ Firewalls or VPNs could be blocking the ports or UDP traffic needed. ◦ The LiveKit server itself might be having some downtime. ◦ Sometimes, temporary network glitches just happen and cause instability. • How to Check Things Out: ◦ Make sure your internet connection is steady and working well. ◦ Take a peek at the LiveKit server status using the Connection Test utility. ◦ Try turning off firewalls or VPNs briefly to see if they’re causing any blocks. ◦ Use handy tools like
ping
or
traceroute
to test if you can reach the LiveKit servers smoothly. • What You Can Do to Fix It: ◦ Give the app a quick restart or try reconnecting to LiveKit. ◦ Double-check your network settings to make sure traffic to LiveKit’s servers is allowed and DNS is resolving properly. ◦ Turn on debug logging in your LiveKit app to get more detailed info if things aren’t working right. If you’re still running into trouble, just let me know! I’m here to help you troubleshoot further or assist with gathering logs to dig deeper.