can you tell me what is causing this media timeout and status error

Thanks for reaching out, Hemanth. I'm an AI assistant and I'm here to help. Give me a moment while I research this topic.

2025-07-31 104530,467 - DEBUG livekit.agents - start reading stream {"participant": "sip_+9xxxxx2", "source": "SOURCE_MICROPHONE", "pid": 19338, "job_id": "AJ_DvLdw3BKk9wR"} 2025-07-31 104530,489 - DEBUG livekit.agents - using audio io:

RoomIO

->

AgentSession

->

TranscriptSynchronizer

->

RoomIO

{"pid": 19338, "job_id": "AJ_DvLdw3BKk9wR"} 2025-07-31 104530,489 - DEBUG livekit.agents - using transcript io:

AgentSession

->

TranscriptSynchronizer

->

RoomIO

{"pid": 19338, "job_id": "AJ_DvLdw3BKk9wR"} 2025-07-31 104532,288 - WARNING livekit.plugins.silero - inference is slower than realtime {"delay": 0.4427050259776879, "pid": 19338, "job_id": "AJ_DvLdw3BKk9wR"} 2025-07-31 104600,784 - INFO livekit.agents - closing agent session due to participant disconnect (disable via

RoomInputOptions.close_on_disconnect=False

) {"participant": "sip_+97xxxxxx2", "reason": "CLIENT_INITIATED", "pid": 19338, "job_id": "AJ_DvLdw3BKk9wR"} 2025-07-31 104600,798 - DEBUG livekit.agents - stream closed {"participant": "sip_+97xxxxx2", "source": "SOURCE_MICROPHONE", "pid": 19338, "job_id": "AJ_DvLdw3BKk9wR"} 2025-07-31 104600,820 - DEBUG livekit.agents - session closed {"reason": "participant_disconnected", "error": null, "pid": 19338, "job_id": "AJ_DvLdw3BKk9wR"} Traceback (most recent call last): File "/hyperai/venv/lib/python3.12/site-packages/awscrt/http.py", line 242, in _on_body self._on_body_cb(http_stream=self, chunk=chunk) File "/hyperai/venv/lib/python3.12/site-packages/amazon_transcribe/httpsession.py", line 100, in _on_body future.set_result(chunk) File "/usr/lib/python3.12/concurrent/futures/_base.py", line 544, in set_result raise InvalidStateError('{}: {!r}'.format(self._state, self)) concurrent.futures._base.InvalidStateError: CANCELLED: <Future at 0x7f70696f8fe0 state=cancelled> Treating Python exception as error 3(AWS_ERROR_UNKNOWN) 2025-07-31 104610,800 - DEBUG livekit.agents - http_session(): creating a new httpclient ctx {"pid": 19338, "job_id": "AJ_DvLdw3BKk9wR"} 2025-07-31 104611,048 - INFO livekit.agents - process exiting {"reason": "", "pid": 19338, "job_id": "AJ_DvLdw3BKk9wR"} 2025-07-31 104611,048 - DEBUG livekit.agents - shutting down job task {"reason": "", "user_initiated": false, "pid": 19338, "job_id": "AJ_DvLdw3BKk9wR"} 2025-07-31 104611,056 - DEBUG livekit.agents - http_session(): closing the httpclient ctx {"pid": 19338, "job_id": "AJ_DvLdw3BKk9wR"} 2025-07-31 104611,057 - ERROR asyncio - Task exception was never retrieved future: <Task finished name='Task-230' coro=<RoomService.delete_room() done, defined at /hyperai/venv/lib/python3.12/site-packages/livekit/api/room_service.py:98> exception=ServerDisconnectedError('Server disconnected')> Traceback (most recent call last): File "/hyperai/venv/lib/python3.12/site-packages/livekit/api/room_service.py", line 108, in delete_room return await self._client.request( ^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/hyperai/venv/lib/python3.12/site-packages/livekit/api/twirp_client.py", line 121, in request async with self._session.post( File "/hyperai/venv/lib/python3.12/site-packages/aiohttp/client.py", line 1488, in aenter self._resp: _RetType = await self._coro ^^^^^^^^^^^^^^^^ File "/hyperai/venv/lib/python3.12/site-packages/aiohttp/client.py", line 770, in _request resp = await handler(req) ^^^^^^^^^^^^^^^^^^ File "/hyperai/venv/lib/python3.12/site-packages/aiohttp/client.py", line 748, in _connect_and_send_request await resp.start(conn) File "/hyperai/venv/lib/python3.12/site-packages/aiohttp/client_reqrep.py", line 532, in start message, payload = await protocol.read() # type: ignore[union-attr] ^^^^^^^^^^^^^^^^^^^^^ File "/hyperai/venv/lib/python3.12/site-packages/aiohttp/streams.py", line 672, in read await self._waiter aiohttp.client_exceptions.ServerDisconnectedError: Server disconnected {"pid": 19338, "job_id": "AJ_DvLdw3BKk9wR"} 2025-07-31 105148,165 - INFO livekit.agents - received job request {"job_id": "AJ_VKoct8XzDQU7", "dispatch_id": "", "room_name": "call-_+9xxxxxx2_ZMQGxaG8GVVR", "agent_name": "test-connect", "resuming": false}" these are the logs

Thanks for sharing the logs! They show a mix of media timeout and server disconnection errors. Let’s break down the main points and some steps you can try to get things running smoothly: • Media Timeout: This usually happens when the media stream drops or times out during the call. It might be due to network hiccups, firewall blocks, or NAT settings. • Server Disconnected Error: This means the server unexpectedly cut off the connection, which could be from high latency, too much server load, or network interruptions. • Inference Delay: The warning about inference being slower than real-time points to possible performance slowdowns on the processing side. Here are some troubleshooting tips to try out: 1. Check Your Network Setup: Make sure UDP traffic and DTLS+SRTP aren’t getting blocked by firewalls or NAT devices. If needed, whitelist

*.turn.livekit.cloud

. 2. Force TURN Usage: To work around firewall issues, you can set the client to use TURN servers only by adding:

connectOpts.rtcConfig = { iceTransportPolicy: 'relay' };

3. Keep an Eye on Server Performance: Check that the media server isn’t overloaded or running low on resources. 4. Check Connection Stages: Use the LiveKit Connection Tester to spot where ICE or DTLS might be failing. 5. Boost Device Performance: Look into any performance slowdowns on your device or app, especially if you’re seeing those inference delays. If you’re still running into issues, it might help to dig deeper into the specific call session and server logs to find the exact cause. I’m here if you want to chat more about it! Sources: protobufs/livekit_models.proto | livekit-rtc/livekit/rtc/_proto/participant_pb2.pyi | Firewall Tips | Connecting to LiveKit | LiveKit Docs