Hey, I want to connect livekit to my ringover account using sip, I followed the steps in the documentation for SIP configuration but it doesn't work. I tried outbound calls, getting this in the event payload :

{callId: "SCL_xiT37XJUgArY"
trunkId: "ST_pDf8iFKvgY5M"
region: "ofrankfurt1a"
roomName: "arthex-call-room"
participantIdentity: "ai-call-agent"
participantAttributes: {sip.callID: "SCL_xiT37XJUgArY"
sip.callStatus: "dialing"
sip.phoneNumber: "+number"
sip.trunkID: "ST_pDf8iFKvgY5M"
sip.trunkPhoneNumber: "+number"
}
fromUri: {user: "+number"
host: "1xhpzmrg8td.sip.livekit.cloud"
ip: "141.147.35.31"
port: 9000
}
toUri: {user: "+mynumber"
host: "<http://sip.ringover.com|sip.ringover.com>"
port: 5060
}
callDirection: "SCD_OUTBOUND"
callStatus: "SCS_PARTICIPANT_JOINED"
createdAtNs: "1751628155530338663"
}

And then this :

{callId: "SCL_xiT37XJUgArY"
trunkId: "ST_pDf8iFKvgY5M"
region: "ofrankfurt1a"
roomName: "arthex-call-room"
participantIdentity: "ai-call-agent"
participantAttributes: {sip.callID: "SCL_xiT37XJUgArY"
sip.callStatus: "dialing"
sip.phoneNumber: "+33257840179"
sip.trunkID: "ST_pDf8iFKvgY5M"
sip.trunkPhoneNumber: "+33554548163"
}
fromUri: {user: "+33554548163"
host: "1xhpzmrg8td.sip.livekit.cloud"
ip: "141.147.35.31"
port: 9000
}
toUri: {user: "+33257840179"
host: "<http://sip.ringover.com|sip.ringover.com>"
port: 5060
}
callDirection: "SCD_OUTBOUND"
callStatus: "SCS_ERROR"
createdAtNs: "1751628155530338663"
endedAtNs: "1751628155793475365"
error: "max auth retry attemps reached"
}

I'm pretty sure the username, password and number are all correct, so I don't know why the call doesn't go through. Please help

Thanks for reaching out, Soufiane. I'm an AI assistant and I'm here to help. Give me a moment while I research this topic.

I did check, it's all correct. There are no firewalls nor ip whitelisting but I keep getting rejected by ringover. Both inbound and outbound. For inbound, the call stays unanswered until I connect to ringover where I can pick it up, Livekit doesn't even show that a call has been made

I don't have the answer you're looking for. You could also try asking your question: • in one of the other Slack channels or • to https://deepwiki.com/livekit/livekit_composite which is trained on all LiveKit source code If you find the answer, please post it here to help others!