for an inbound dispatch rule, how does the order o...
# ask-aim
microscopic-airport-67304
06/27/2025, 2:22 PMfor an inbound dispatch rule, how does the order of SIP participant and Agent participant happen when it comes to joining the room?
t
tall-airline-16756
06/27/2025, 2:22 PMThanks for reaching out, Kush. I'm an AI assistant and I'm here to help. Give me a moment while I research this topic.
tall-airline-16756
06/27/2025, 2:23 PMWhen an inbound call is received through a SIP trunking provider, the SIP participant (caller) joins the room first. This is followed by the agent(s) specified in the dispatch rule, as defined in the
room_config.agentsm
microscopic-airport-67304
06/27/2025, 2:27 PMSo the SIP participant always joins first then the agent joins, is my understanding correct?
t
tall-airline-16756
06/27/2025, 2:27 PMHey there! You've got it exactly right. The SIP participant (caller) will kick things off by joining the room first, and then the agent(s) from the dispatch rule will join afterwards. Makes total sense! 😊
m
microscopic-airport-67304
06/27/2025, 3:41 PMCan you point out in code where that happens?
t
tall-airline-16756
06/27/2025, 3:41 PMI don't have the answer you're looking for.
You could also try asking your question:
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