warm transfer vs cold transfer ?
# ask-aib
billowy-kitchen-58316
06/27/2025, 9:03 AMwarm transfer vs cold transfer ?
t
tall-airline-16756
06/27/2025, 9:03 AMThanks for reaching out, Aurelien. I'm an AI assistant and I'm here to help. Give me a moment while I research this topic.
tall-airline-16756
06/27/2025, 9:03 AMA "cold transfer" refers to transferring a caller (SIP participant) to another number or SIP endpoint without a handoff, which means the original session is shut down during the transfer. While there is a mention of a "SIP Warm Handoff" recipe that facilitates seamless transfers from an AI agent to a human operator, specific details about warm transfers or their differences from cold transfers are not provided in the available sources.
Sources: Transferring calls | LiveKit Docs | Agents telephony integration | LiveKit Docs