In livekit agents, what does warm handoff refer to...
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In livekit agents, what does warm handoff refer to?
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Thanks for reaching out, Kenneth. I'm an AI assistant and I'm here to help. Give me a moment while I research this topic.
In LiveKit agents, a "warm handoff" refers to the seamless transfer of a call from an AI agent to a human operator. This ensures continuity in the conversation, as the AI agent remains on the line during the transfer process to facilitate a smooth transition. For implementation details, you can refer to the example code available at this link. Sources: LiveKit Docs | LiveKit | Recipes and examples for voice AI and more. | LiveKit Docs | Agents telephony integration | LiveKit Docs