important-traffic-53089
06/24/2025, 11:04 PMsip:neurality-health.sip.livekit.cloud
◦ sip:ST_T7gHYjRydHx9.pstn.livekit.cloud
◦ sip:ST_T7gHYjRydHx9.sip.livekit.cloud
◦ sip:neurality-health.pstn.livekit.cloud
• Despite these attempts, inbound calls are not being routed correctly. The calls disconnect immediately after the greeting, and we do not see any inbound call logs or sessions starting on LiveKit.
What we suspect:
• The SIP URI configured or expected by LiveKit for inbound trunking may differ from what we are using.
• There might be a configuration or routing issue on the LiveKit trunk that prevents inbound calls from reaching the agent.
Request:
• Could you please confirm the exact SIP URI format we should use for our inbound trunk?
• Could you check if inbound calls from Twilio are reaching LiveKit and if any errors or rejections are occurring?
• Please advise on any additional configuration steps or common pitfalls for inbound call routing in LiveKit’s SIP trunk setup.
Thank you very much for your support.tall-airline-16756
06/24/2025, 11:04 PMtall-airline-16756
06/24/2025, 11:04 PMtall-airline-16756
06/24/2025, 11:06 PM